4/10 Fair
Jul 17, 2023
Can you roll with the punches?
I really tried to like this place, but cannot recommend the gatekeepers house. It doesnt match the price point. Two-way communication was non-existent, got emails directly from them and through hotels.com, but never a response when replying. Oh well, we got in regardless. Hiccup? The place itself is a step up from glamping. The pool is the only redeeming element. It's clean & worked well for our family. Ants? yup, but not sure what they could do about it, your in the middle of a vineyard. Highway noise? check! They cant fix that. There are huge gaps under the doors and windows and have provided a type of 'door sock' to cover the gaps, but they don't even fit the doors. Water pressure is good! One of the bathroom sink faucets jiggles/spins freely because its loose. The kitchen sink literally drained into the front yard the whole time we were there and the dishwasher/clothes washer is connected to this drain as well. Avoided washing clothes here because of that. The dishwasher should be replaced, it's broken/clogged and is a health hazard. Thankfully there are geckos in the rooms, because they probably eat the flys and other insects inside. Wow, this is sounding terrible! You just have to be willing to compromise with this place. But for the money spent, should I have to? There are no screens on the windows. So your unable to leave them open at night without mosquitoes. With no AC, that's hard. Fans were provided, but a loud solution. A positive? people working here are trying!
Verified traveler
5-night family trip
Verified Hotels.com guest review