Step Town Hotel puts you within a 10-minute drive of Kigali Convention Centre. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a snack bar/deli, a terrace, and a garden.
Languages
English, French, Swahili
At a glance
Hotel size
22 rooms
Arriving/Leaving
Check-in start time: 10 AM; Check-in end time: 2 AM
Express check-in/out available
Minimum check-in age: 18
Check-out time is 10 AM
Special check-in instructions
The property charges 3 percent for credit card payments
The front desk is open daily from 7 AM - 2 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets stay free
Restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Electric vehicle charging point on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning
Restaurant
Bar/lounge
Barbecue grills
Room service
Snack bar/deli
What to do
Pool table
Hiking/biking trails nearby
Horse riding nearby
Working away
Business center
Meeting rooms
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Facilities
Garden
Terrace
Mosquito nets
Banquet hall
Accessibility
Wheelchair accessible
Room amenities
Be entertained
Flat-screen television
Home comfort
Minibar
Sleep well
Free crib/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Bathtub or shower
Hair dryer
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Credit card charges are subject to an extra charge of 3 percent
Children & extra beds
Rollaway beds are available for USD 20.00 per night
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Policies
This property does not have elevators.
Long-term renters welcome.
This property accepts credit cards, debit cards and cash.
Also known as
Step Town Hotel Kigali
Step Town Kigali
Step Town
Step Town Hotel Hotel
Step Town Hotel Kigali
Step Town Hotel Hotel Kigali
Frequently asked questions
Does Step Town Hotel offer free cancellation for a full refund?
Yes, Step Town Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Step Town Hotel?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Step Town Hotel?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Step Town Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Step Town Hotel?
Check-in start time: 10 AM; Check-in end time: 2 AM. Check-out time is 10 AM. Express check-in and check-out are available.
What is there to do at Step Town Hotel and nearby?
Have fun with nearby activities like hiking and horseback riding. Step Town Hotel also has a garden.
Are there restaurants at or near Step Town Hotel?
Yes, there's an onsite restaurant.
What's the area around Step Town Hotel like?
Step Town Hotel is located a short 12-minute walk from Union Trade Center.
Step Town Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
9.0/10
Staff & service
6.8/10
Amenities
7.8/10
Property conditions & facilities
Reviews
6/10 Good
Dec 17, 2019
Excellent staff attitude.
Staff and manager did tgeir utmost to help us during our stay in Kigali
Verified traveler
2-night romance trip
Verified Expedia guest review
6/10 Good
Dec 9, 2019
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 10, 2019
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Verified traveler
3-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 29, 2019
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Verified traveler
11-night business trip
Verified Expedia guest review
8/10 Very Good
Feb 25, 2019
Chris....Australia
Efficent friendly service.
Great breakfast served on patio overlooking hills and views over lower city.
Easy uphill 20 min walk to city centre...
Basic clean rooms with bathroom...try for upper room with vuews.
Christine
Christine, 2-night trip
Verified Hotels.com guest review
6/10 Good
Nov 19, 2018
Overbooked so sent to a new hotel
Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Frank
Frank, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Feb 23, 2019
goed was de aandacht en de zorg van het personeel.