LIKED THE HELPFUL ATTITUDE OF FRONT DESK STAFF.
LIKED THE LARGE COMFORTABLE BEDS AND LARGE ROOM SIZE.
DID NOT LIKE THAT OUR ASSIGNED ROOM (#309) HAD 2 WINDOWS FACING ONTO A STAIRWELL AND A HALLWAY, BUT ONLY ONE HAD A BLIND. THE STAIRWELL WINDOW WAS MISSING ITS BLIND AND DESPITE REPEATED PROMISES BY THE FRONT DESK THAT SHE WOULD CHECK ON IT, NOTHING WAS DONE.
ALSO NOTHING WAS DONE ABOUT MY OTHER COMPLAINT THAT THE READING LIGHTS BETWEEN THE BEDS DID NOT WORK.
AS A RESULT WE COULD NOT READ IN BED, AND WE KEPT WAKING UP TO A PARTIALLY LIT ROOM BECAUSE THE WINDOW TOTHE INTERMITTENTLY-LIT STAIRWELL IS UNBLINDED IN THAT ROOM 309.
I LATER DETERMINED THAT WE HAD ORIGINALLY BEEN ASSIGNED TO ROOM 203, BUT WHEN I ARRIVED, WALKING WITH A CANE, APPARENTLY WE WERE RE-ASSIGNED TO ROOM 309, FOR HANDICAPPED GUESTS.
BUT ALL MY COMPLAINTS TO THE DESK WERE MADE AFTER WE WERE CHECKED IN TO ROOM 309. (MAYBE SOMEBODY HAD TRIED TO FOLLOW-UP MY COMPLAINTS BUT FOUND NOTHING WRONG AT ROOM 203 WHERE WE WERE NEVER CHECKED INTO.) EVEN AFTER WE HAD CHECKED OUT, THE FRONT DESK STILL THOUGHT THAT WE HAD BEEN IN ROOM 203, AS MY NAME WAS STILL ASSOCIATED WITH THAT ROOM ON FRONT DESK RECORDS. BUT NOBODY TOLD US.
THIS APPEARS TO BE A MATTER OF 2 ROOM DEFICIENCIES IN ROOM 309, COMPOUNDED BY A CLERICAL ERROR THAT IMPEDED FOLLO-UP OF MY COMPLAINT TO THE CORRECT ROOM (309 VS 203).
ON CHECKOUT, THE DESK CLERK SUGGESTED THAT I WRITE TO THE MANAGER.
JAMES A MCPHERSON