2/10 Poor
Dec 21, 2017
Address is not the location of the accommodation
We searched in vain for a semblance of a homestay/bnb in the exact address and even asked the people at the stated address. They have never heard of a homestay location here. We called the person and she explain that the actual venue is another place and this was just a business address. She came to fetch us to the location of the stay. After walking 10mins in dark back alleys, we arrived at a run down private residential building, up a creaky elevator and into a dimly lit corridor. The room was run down, and had laundry hanging in the balcony. When we questioned her, she said it was an upgrade to a 6 bedder, up from the 4 bedder we booked (there is only 4 of us, why would we need 6 beds as an upgrade?). She said that this is the usual process of booking this accommodation on hotels.com. She uses a central location business address on the website and then will meet the customers at the convenience store next to it and bring them to the actual location. After deciding that the area was not safe and not near where we would like to be, we decided not to stay there. Knowing that her case is weak, she offered a refund after deducting an administrative fee... We didn't want to argue further as it was late and we still need to find alternative accommodation. We took the refund and left that creepy area.
Janice
Janice, 1-night family trip
Verified Hotels.com guest review
