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Biwa Tulum

4.0 star property
Hotel with outdoor pool, near Temple of Doom

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Biwa Tulum

Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Junior Suite, 2 Bedrooms, City View | Private kitchen | Microwave, coffee/tea maker
View from room
Dining
Junior Suite, 2 Bedrooms, City View | Minibar, in-room safe, desk, iron/ironing board
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Airport transfer
  • Pool
  • Gym
  • Free parking
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Beach towels
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Beach shuttle
  • Terrace

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Separate dining area
  • Television
  • Terrace
The price is NT$3,095
NT$3,746 total
includes taxes & fees
Dec 23 - Dec 24

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

Deluxe Twin Room, Multiple Beds, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room, Multiple Beds, Accessible, City View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Private bathroom
Hair dryer
Microwave
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, 1 King Bed, City View

Standard Double Room, 1 King Bed, City View | Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 1 King Bed, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Private bathroom
Hair dryer
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, City View

Junior Suite, 2 Bedrooms, City View | Living area | 49-inch Smart TV with cable channels, TV, iPod dock

Junior Suite, 2 Bedrooms, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
2 bedrooms
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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9.2 out of 10, Wonderful, (199)
The price is NT$3,547
NT$4,523 total
includes taxes & fees
Dec 23 - Dec 24
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About the neighborhood

Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

What's nearby

  • Temple of Doom - 2 min drive
  • Tulum National Park - 3 min drive
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Cancun Intl. Airport (CUN) - 91 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Acqua e Farina - ‬4 min walk
  • ‪Taqueria Maya - ‬3 min walk
  • ‪Café Don Tomas - ‬1 min walk
  • ‪Las Cazuelas - ‬5 min walk
  • ‪El Asadero - ‬2 min walk

About this property

Biwa Tulum

Biwa Tulum features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park and Gran Cenote. Guests can grab a bite to eat at the coffee shop/cafe and visit the fitness center for a workout. Other features include an outdoor pool and a terrace.

Languages

English, Spanish

At a glance

Hotel size

  • 14 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Contactless check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Beach shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) on weekday mornings 7:00 AM–noon
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

What to do

  • Beach shuttle (surcharge)
  • Pool table

Working away

  • Coworking spaces

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Front entrance ramp

Room amenities

Be entertained

  • IPod docking station
  • 49-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately USD 8 to 15 per person
  • Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip, maximum occupancy 4)
  • Beach shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Is there a pool at Biwa Tulum?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Biwa Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at Biwa Tulum?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Biwa Tulum?
Yes, an airport shuttle is available. The charge is USD 240 per vehicle roundtrip.
What are the check-in and check-out times at Biwa Tulum?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Biwa Tulum and nearby?
Biwa Tulum has an outdoor pool and a fitness center.
Are there restaurants at or near Biwa Tulum?
Yes, there's an onsite restaurant.
What's the area around Biwa Tulum like?
Biwa Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

Biwa Tulum Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very Good

Carmencita, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Matthew, 11-night trip
Verified Expedia guest review

8/10 Very Good

Back at Biwa!
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Deon, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Nicole, 12-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yolanda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Angy, 1-night trip
Verified Expedia guest review

8/10 Very Good

Front desk personal were wonderful, from check in , to answering questions, to check out.
Philip, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Verified Expedia guest review

6/10 Good

The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Michael, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
George, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel met all our needs. Excellent. Thanks.
rohit, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Bradley, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Edith, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Good stay
Happy with our stay, everything as expected.
Jared, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Serge, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Ekaterina, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Brian, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Carlos was such a great host!
lakisha, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Nigenda, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Bridgett, 2-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Pleasant stay
The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
Bill, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice condo, big space, and it was walking distance to a few eats.
Vannaroth, 1-night family trip
Verified Expedia guest review

8/10 Very Good

I traveled with my family (2 adults and 2 kids) and we stayed in a 2 bedroom suite. The space and rooms were great. The hotel is located in a busy and noisy street so just bring your earplugs. I would stay there again.
Ruben, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Gifty, 6-night trip
Verified Hotels.com guest review