10/10 Exceptional
Jan 8, 2025
Comfortable and friendly hotel
Friendly and fast check-in.
Room very comfortable, pastéis de nata and chocolates on tray. (Plus bottle of wine for VIP Access property.) Free snacks and drink in reception.
A couple of niggles, all sorted very quickly by contacting reception - no instructions for operating combined oven/microwave; bathroom fan, although switched off, came on when we got back at night and we couldn't stop it; touch panel next to entry door was not mentioned, not sure what the uses were; no bathrobes, but these could be requested free of charge; a j-cloth would have been useful to wipe the sink. I emailed after I returned home and had a lovely reply thanking me for my comments and suggestions.
Location was great - 3 minutes from Benfica stadium, and about 10 minutes to an excellent shopping centre and another 5 minutes to the Hospital da Luz.
A very positive experience akin to an aparthotel, and would definitely return.
Susan
Susan, 1-night trip
Verified Hotels.com guest review