Your resort is beautiful, with luxurious accommodations and a fine breakfast buffet. Its location is in a convenient area of the city, But I did not enjoy my stay and in fact I chose to stay only one night instead of 2 nights which I had paid for. Your receptionist Federica was extremely rude and disrespectful. I have never experienced such behavior from anyone in Italy before and I will never stay nor recommend this hotel again. She messaged me several times on WhatsApp, prior to my arrival, regarding the parking and the hour at which I would arrive, I was busy traveling throughout the country, driving several hours from the south, and I did not receive each message, nor did I have the time to devote to that. I gave her an estimate of my arrival, but I did not see one of the messages regarding the parking garage address. Sometimes there is limited phone service while driving through the country. When we arrived, the receptionist Federica, was extremely unhappy because we didn’t park the car at the address she had sent. With all other interactions I had with her she was very disrespectful and rude. At one point slamming the door in my face after I asked her for an iron for my room.
When you book a hotel in a different country, you may not always understand all the rules prior to your arrival, but she did not make this a very pleasant or easy experience for us. It’s called “accommodations” for a reason, and there was no accommodating from her.