the rooms are clean and the bed is comfy, showers are hot n water flow is good. Wasn't sure about the fact that you can't throw toilet paper into the toilets. all the rooms are on one floor ad the first time i was there, my room was in the front of the building which was really noisy and it was also just next to reception desk and front door. When i came back to Punta Arenas after my visits to P.Natales, i was given a room further back n it was much quieter. They were also very accommodating with providing breakfast before their usual times. Most of the tours will start before their breakfast timings, so it was good to get some packed breakfast. In the breakfast room, they have a kettle, so you're allowed to make your own coffee/tea. Overall, its a nice comfy room with a telly.