There is no question that this hotel is in a fantastic location! It's right in the middle of and easy walking distance to all the main (first time visit) sites to see in Vienna. And we were there just after Christmas and still had the opportunity to enjoy their massive Christmas Markets. As for the hotel itself, as Rick Stevens put in his travel book about this hotel, it's "worn & threadbare." Very true. The pictures on Expedia site and web look much nicer than they really are. The front desk staff could have been more welcoming in their greet. They were gruff and I felt like we were intruding on them and they were annoyed that they had to stop what they were doing. The biggest issue for me was NO WIFI! Ok, they have "some" wifi, but even when checking in they mentioned that their wifi was really bad. HUH? In this day and age and at THIS location?!?! it was very annoying trying to get travel related items done and some work done from home. Completely uncalled for! I could mention other things like if you were any taller than my 5'6" and needed to sit on the commode in their very small water closet, you'd end up with bruises on your head and knees because the wall is so close. In closing, for the location, it was a great price and the place has "character" and they have a very nice breakfast. For some it could just be just the right place. But for my family of four after a two week Xmas trip through Germany and Austria in some fabulous hotels, this was very disappointing.