4/10 Fair
Mar 23, 2024
Disappointing
We chose SABAI to end our trip for the peace and quiet it advertises. However, on one of the days we stayed here, the hotel accepted an exceptionally large group of really loud partygoers that really ruined the experience. I talked to the manager and explained my discontent, which she understood, and offered a discount. At checkout, the discount was forgotten, and I ended up having to argue with staff who gave us 20% off of one night, which is peanuts. Very disappointing. I hope that management realizes that booking large groups at the expense of the quality of guests is unacceptable and cheap.
On the bright side, staff were wonderful and the place is great. Thank you to Miri and Juan and all the other staff members that were lovely.
Paul
Paul, 2-night trip
Verified Hotels.com guest review