Our initial room was on the second floor of the older “low-rise” section of the hotel facing the pool. There was a connecting door to the adjoining room, plus a broken toilet flush button. So, we asked to move rooms due to noise issues at previous hotels.
The staff were great and promptly moved us to another room on the same floor. Unfortunately, the desk chair was filthy and some areas hadn’t been properly cleaned.
That night, it was unacceptably noisy in the hallway from young children screaming and playing into the late evening - the room was not very soundproof!
The worst thing was the “Queen” bed was so small that, being reasonably tall (6’1), my feet were entirely sticking out the end of the bed - not an enjoyable sleep!
Once again, although the staff said they don’t have any larger beds and the “queen” size was based on a “Malaysian” standard, they were very understanding and moved us to their new “high-rise” section with updated and more modern rooms.
Our new room was on a high floor and gave us a good view - especially for the enjoyable nightly storms. However, the bed was still short and unfortunately, we didn’t sleep that well during our stay.
There was an entensive breakfast, but much was tailored to locals. Still, there was sufficient food for us to enjoy.
Good shopping at the nearby plaza.
The staff allowed us a very late checkout at 5pm due to our late flight, which was appreciated.
Overall, the staff were a plus, but the beds were a big problem!