Jl. Rajawali No. 8, Ilir Timur, Palembang, South Sumatra, 30113
What's nearby
Palembang Golf Club - 2 min drive - 1.9 km
Jakabaring Stadium - 3 min drive - 3.1 km
Ampera Bridge - 3 min drive - 3.0 km
Great Mosque of Palembang - 3 min drive - 3.1 km
Palembang Indah Mall - 4 min drive - 4.0 km
Getting around
Palembang (PLM-Sultan Mahmud Badaruddin II) - 30 min drive
Kertapati Station - 7 min drive
Asrama Haji LRT Station - 9 min drive
Cinde LRT Station - 11 min drive
Airport shuttle (surcharge)
Restaurants
Sushi So - 2 min walk
Pempek Candy Rajawali - 1 min walk
Kopitiam - 5 min walk
Bebek Goreng "Harissa" & Soto Madura "Wawan - 2 min walk
Mie Jawa Syahri - 7 min walk
About this property
The Alts Hotel
The Alts Hotel features a winery and a rooftop terrace. Guests can indulge in massages at the spa, and international cuisine is served at Cafe Delapan, which is open for breakfast, lunch, and dinner. There's an outdoor pool and a poolside bar, and in-room conveniences at this Mediterranean hotel include sofa beds and refrigerators.
Languages
English, Indonesian
At a glance
Hotel size
207 rooms
Arranged over 11 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Connecting rooms may be available on request; a fee of IDR 150,000 per night applies and will be collected at check-in.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10 AM
Restaurant
Bar/lounge
Poolside bar
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Traveling with children
Children's pool
What to do
Golfing nearby
Working away
Business center
5 meeting rooms
Conference space (1055 square feet)
Services
Concierge services
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2009
Safe-deposit box at front desk
Rooftop terrace
Garden
Health club
An outdoor pool
Full-service spa
Spa tub
Sauna
Massage/treatment rooms
Steam room
Winery on site
Banquet hall
Mediterranean architecture
Accessibility
Elevator
Wheelchair-accessible registration desk
Room amenities
Be entertained
LED television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Electric kettle
Slippers
Sleep well
Pillow menu
Blackout drapes/curtains
Sofa bed
Premium bedding
Freshen up
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Altitude SPA has 2 treatment rooms. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Dining
Cafe Delapan - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
10 Gastro Pub - This rooftop bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 211750 for adults and IDR 105875 for children
Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way, maximum occupancy 4)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to noon
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Grand Zuri Palembang
Grand Zuri Palembang Hotel
Grand Zuri Palembang Hotel Palembang
The Alts Hotel Hotel
Frequently asked questions
Is there a pool at The Alts Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to noon.
Are pets allowed at The Alts Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Alts Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Alts Hotel?
Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
What are the check-in and check-out times at The Alts Hotel?
Check-in start time: 2 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at The Alts Hotel and nearby?
The Alts Hotel has a spa, a winery, and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near The Alts Hotel?
Yes, Cafe Delapan offers alfresco dining and international cuisine.
What's the area around The Alts Hotel like?
The Alts Hotel puts you in the heart of Palembang. Popular attractions include Jakabaring Stadium, which is 3 minutes away by car.
The Alts Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.2/10
Staff & service
6.0/10
Amenities
8.0/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
2/10 Poor
Oct 28, 2022
The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified
Christophe
Christophe, 2-night trip
Verified Expedia guest review
8/10 Very Good
Mar 23, 2021
Terrible breakfast arrangement time. All foods were not served properly.
Verified traveler
2-night family trip
Verified Hotels.com guest review
6/10 Good
Jun 15, 2020
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Dec 18, 2019
The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
KIMBERLY
KIMBERLY, 2-night family trip
Verified Orbitz guest review
8/10 Very Good
Dec 1, 2019
Cheap cozy room with so-so service
Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Malvin
Malvin, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jun 30, 2019
Toni
Toni, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 23, 2019
Mohammed
Mohammed, 4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Nov 18, 2018
Leo
Leo, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 21, 2018
previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions.
The only thing i don't like is the shower, sometimes it isn't warm.
Verified traveler
2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Aug 5, 2018
Tjan
Tjan, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 27, 2018
Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Daniel
Daniel, 3-night trip
Verified Expedia guest review
8/10 Very Good
Apr 30, 2018
Under Renovation
When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm.
I told the staff who was incharge, that I will ask for moving to other hotel
IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and
I cancel my intention to move to other hotel. Thank you for mutual understanding
joseph
joseph, 3-night trip
Verified Expedia guest review
8/10 Very Good
Mar 18, 2018
Pleasant Stay
Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport
Chon Nam
Chon Nam, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Feb 25, 2018
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Feb 17, 2018
Fantasy get away
Wonderfully helpful staff
terry
terry, 2-night romance trip
Verified Hotels.com guest review
6/10 Good
Sep 9, 2017
No sandal in room
Verified traveler
5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 21, 2017
Close to everything I wanted to do.
I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.
Verified traveler
3-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 5, 2017
Convenient and Clean Hotel
A very nice and new hotel. I believe it's around 2 years old.
Service is nice and deserve a 4 stars.
Rafael
Verified Hotels.com guest review
8/10 Very Good
Dec 20, 2016
Great Hotel and Perfect of Service
Another great hotel & service in Palembang..
Arif
Verified Hotels.com guest review
8/10 Very Good
May 8, 2016
Verified traveler
Verified Hotels.com guest review
6/10 Good
May 5, 2016
Great location
We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.
Verified traveler
Verified Expedia guest review
6/10 Good
Mar 19, 2016
cindy
Verified Hotels.com guest review
8/10 Very Good
Feb 23, 2016
The hotel is new with neighbour is many kopitiam and pempek.
The breakfast with local food.
Alexander Thomas
Verified Hotels.com guest review
6/10 Good
Aug 24, 2015
Verified traveler
Verified Hotels.com guest review
6/10 Good
Mar 31, 2015
Palembang Hotel
Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.