The customer service absolutely disgusting. The person named Olivier who was working at the time of check in at the reception treated us really badly and called police on us.When i booked the hotel,it was stated on the confirmation letter that we have free parking,nothing was said that reservation needed.when we arrived at the hotel,person named above was extremely rude and wouldnt even offer us alternative option to park our car.We asked for hotel manager and he said i am in charge here.After an hour of arguing and waiting for police,eventually a collegue arrived and let us park our car in the garage under the hotel.We waisted so much time and it costed us so much stress and money,as we had tickets booked and we lost it all.Also havent received any apology from this person named Olivier,who was extremely rude and made us feel unwelcomed .Our children were tired after 6 hours of driving from London and waiting in a car for another hour until his colleague solved the situation. I hope no one else will have to go through this horrible experience and stress.