2/10 Poor
Apr 12, 2017
Warning! Unprofessional Hotel With Unlocked Doors!
No one in this hotel speak any english. It takes alot of effort from us for them to understand our hand signs and google translate. Be warned! The doors of the room can't be locked when you are in the room and the hotel staff don't even know how to explain or lock it.
Their *tours/ticket assistance* is an inflated addition to their *services provided* as they don't provide any tours. All they only did was call a hotline to order taxi (which even cafe/restaurant did a much better job) after we spend minutes of pointing to our picture for them to understand that we wanted to go to the place and for them to finish whatever they have to do. The taxi price is also much higher than what a nearby cafe/restaurant would give you.
Guest service staff are unfriendly even to russian speaking guest and sometimes they are unwilling to help unless there is alot of profit in it. There was this occasion when this big plump guy who walked over acted like he wanted to help and acted like he speak english when he doesn't while we were talking to the reception and gave us twice the amount the receptionist gave us and tried to insult our intelligence by reprimanding the receptionist infront of us and act like nothing happened.
This is a hotel who would milk every guest they could and they do not care about their guest unlike hotels around the world so do yourself a favor and give it a miss. We would have avoided them if someone had warned us too! Don't make the same mistake we made!
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