Beautiful Hotel, arrival welcome was good, room however was not as many things did not work and the front desk were slow to respond, waited 30 minutes for someone to come and sort the problems only to find they could not.
We then went down to restraunt only to find it closed, then to the lobby bar and asked what time they closed in the evening, they responded that they closed at 8pm, we then asked for a bucket of ice and two glasses to be sent to our room at which they responded that they would be sent in 30 minutes, this is supposed to be a 5 star hotel but so far the service was 1 star, so back to the front desk to complain as to why there where only limited services and why this was not advertised through the various booking agencies, nothing but apologies, after which I told them that if I had not paid the full price through Hotel.com for our 5 night stay I would have cancelled and found other accomodation. Reception staff were very apologetic but no solution, only to blame the downturn on the current virus situation, I stated to them that there was no virus in Taiwan as the great government here had implemented robust actions since January which resulted in less than 500 cases to date.
While about to enter an adjacent restaurant we were contacted by the front desk and offered an upgrade to a suite which after completing our meal we viewed and accepted.
The suite was lovely but housekeeping did not do a good job of cleaning.
Would we return? Time will tell.