This place has really gone downhill facilities-wise since staying here ~5 years ago. It is grimy through and through. Towels and threadbare, and they don't refill toilet paper. I think this has to do with a lack of staff and probably COVID, rather than staff not doing a good job. All the staff that I interacted with were great, including the maid service. But there seems to simply not be enough employees working there to keep it up.
On the plus side, the breakfast is good (they got a new coffee machine that is solid, when the past it used to be an instant coffee deal) and the location is incredibly convenient. Pros and cons. But I won't be staying here again in the future.