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Hilton Hangzhou Qiandao Lake Resort

4.5 star property
Luxury resort in Hangzhou with 3 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Hangzhou Qiandao Lake Resort

Exterior
Exterior
107-cm LCD TV with premium channels, TV, DVD player
Exterior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Cookware, dishware, and utensils
  • Private bathroom
  • Separate bathtub and shower
The price is NT$1,988
NT$2,318 total
includes taxes & fees
Nov 21 - Nov 22

Room options

Available filters for rooms
Showing 46 of 46 rooms

View all photos for Premier Suite

Premier Suite | Premium bedding, down comforters, minibar, in-room safe

Premier Suite

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 150 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Family Room, 1 King Bed

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Twin grand lake view room

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Twin grand lake view room

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Family Room, 1 King Bed, Lake View

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for King grand lake view room

King grand lake view room | Premium bedding, down comforters, minibar, in-room safe

King grand lake view room

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Garden View

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

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Deluxe Room, 1 King Bed

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Lake view suite

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Lake view suite

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Lake View

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for King lake view room

King lake view room | Premium bedding, down comforters, minibar, in-room safe

King lake view room

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, Lake View

Deluxe Suite, Lake View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, Lake View

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 100 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

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Room, Accessible

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 49.6 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

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Deluxe Room, 2 Twin Beds

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for King hilton guest room

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King hilton guest room

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Twin hilton guest room

Twin hilton guest room | Premium bedding, down comforters, minibar, in-room safe

Twin hilton guest room

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | Living area | 107-cm LCD TV with premium channels, TV, DVD player

Presidential Suite

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 700 sq m
  • Sleeps 6
  • 1 King Bed

Family Room, 2 Twin Beds

Highlights

Furnished balcony or patio
Yard
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin lake view room

View from room

Twin lake view room

Highlights

Furnished balcony or patio
Yard
Separate sitting area
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Hilton Twin Room

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Hilton Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Queen Room

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Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Room

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Accessible Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Lake View Twin Room

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Premium Deluxe Lake View Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Grand King Lake View Room

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Grand King Lake View Room

  • Sleeps 2
  • 1 King Bed

View all photos for Lake View KIng Room

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Lake View KIng Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 2-bed Room

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Deluxe 2-bed Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite

Lobby

Presidential Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Lake View Suite

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Deluxe Lake View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lake-view Parent-child Suite

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Deluxe Lake-view Parent-child Suite

  • Sleeps 3
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Lake-view Suite

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Lake-view Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Selected Deluxe Room - Lake-View (Double Bed)

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Selected Deluxe Room - Lake-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Dream Garden Family Room (Triple Beds)

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Dream Garden Family Room (Triple Beds)

  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Family Friendly Family Room - Lake-View

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Deluxe Family Friendly Family Room - Lake-View

  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Premier Suite

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Premier Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Lake View Double Room

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Grand Lake View Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Lake View Double Room

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Lake View Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite With Garden View

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Suite With Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Hilton Room (Double Bed)

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Hilton Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Lake-view Parent-child Room

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Lake-view Parent-child Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Lake-view Parent-child Room

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Deluxe Lake-view Parent-child Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Dream Garden Family Room (Double Bed)

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Dream Garden Family Room (Double Bed)

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Hilton Featured Room (Double Bed)

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Hilton Featured Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Hilton Featured Room (2 Beds)

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Hilton Featured Room (2 Beds)

  • Sleeps 2
  • 2 Double Beds

Similar properties

Premium bedding, down comforters, minibar, in-room safe
Sheraton Qiandao Lake Resort
Pool
Spa
Airport transfer
Free parking
8.8 out of 10, Excellent, (66)
The price is NT$2,273
NT$2,651 total
includes taxes & fees
Nov 24 - Nov 25
Sheraton Qiandao Lake Resort
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About the neighborhood

Map
600 Huanhu North Road, Hangzhou, Zhejiang, 311700

What's nearby

  • Qiandao Lake - 2 min walk - 0.2 km
  • Xiyuan Wharf - 4 min drive - 3.8 km
  • Qiandaohu National Forestry Park - 5 min drive - 5.1 km
  • Wangutang Park - 7 min drive - 6.7 km
  • Weiping Ferry Terminal - 8 min drive - 6.5 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 129 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪王家老汤面馆 - ‬17 min walk
  • ‪好渔夫兰庭店 - ‬17 min walk
  • ‪多多美食坊 - ‬4 min drive
  • ‪109茶楼 - ‬16 min walk
  • ‪小城故事 - ‬16 min walk

About this property

Hilton Hangzhou Qiandao Lake Resort

A great choice for a stay in Hangzhou, Hilton Hangzhou Qiandao Lake Resort features a marina. Guests can visit the spa to be pampered with massages or hydrotherapy, and Eatzi Cafe, one of 3 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include an indoor pool, an outdoor pool, and a bar/lounge.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 348 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Grocery/convenience store

What to do

  • Pool table
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 7 buildings/towers
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Marina
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • DVD player
  • 107-cm LCD TV
  • Premium TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Furnished balcony/patio
  • Yard

Freshen up

  • 2 bathrooms
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired internet

Food and drink

  • Refrigerator
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The onsite spa has massage/treatment rooms. Services include massages. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Eatzi Cafe - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Taste - This poolside restaurant specializes in Chinese cuisine and serves lunch and dinner.
Spices Bistro - Overlooking the ocean and pool, this restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Lobby Lounge - This poolside lobby lounge serves brunch, lunch, dinner, and light fare. Open select days.

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CNY 156 for adults and CNY 78 for children
  • Airport shuttle service is offered for an extra charge of CNY 1600 per vehicle (one way)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort
Hilton Qiandao
Hilton Qiandao Resort
Hilton Qiandao Lake Resort
Hilton Qiandao Lake
Hilton Hangzhou Qiandao Lake
Hilton Hangzhou Qiandao Lake Resort Resort
Hilton Hangzhou Qiandao Lake Resort Hangzhou
Hilton Hangzhou Qiandao Lake Resort Resort Hangzhou

Frequently asked questions

Does Hilton Hangzhou Qiandao Lake Resort offer free cancellation for a full refund?
Yes, Hilton Hangzhou Qiandao Lake Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Hangzhou Qiandao Lake Resort?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at Hilton Hangzhou Qiandao Lake Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hilton Hangzhou Qiandao Lake Resort?
Yes, there's free self parking.
Is airport shuttle service offered by Hilton Hangzhou Qiandao Lake Resort?
Yes, an airport shuttle is available. The charge is CNY 1600 per vehicle one way.
What are the check-in and check-out times at Hilton Hangzhou Qiandao Lake Resort?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Hilton Hangzhou Qiandao Lake Resort and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Hilton Hangzhou Qiandao Lake Resort also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near Hilton Hangzhou Qiandao Lake Resort?
Yes, there are 3 onsite restaurants, featuring alfresco dining, Chinese cuisine, and garden views.
Does Hilton Hangzhou Qiandao Lake Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio and a yard.
What's the area around Hilton Hangzhou Qiandao Lake Resort like?
Hilton Hangzhou Qiandao Lake Resort is located on the Hangzhou Strip, a short 2-minute walk from Qiandao Lake.

Hilton Hangzhou Qiandao Lake Resort Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Difei, 1-night trip
Verified Expedia guest review

10/10 Exceptional

David, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Booked 2 rooms with breakfast included staffs at The reception said booking was made for NO breakfast. Showed them my wotif booking which clearly says ‘Included amenities: Free breakfast’, they didn’t understand the meaning…
Beilei, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Great choice
Wonderful hotel. Amazing views of the lake, very good breakfast with a good mixture of Western and Eastern choices, nice outdoor pool (indoor not as nice). Happy to find such a place relatively close to Shanghai. The floor manager Stanley was really helpful and friendly as were all the staff. Be aware that the cheaper lake view rooms may be near a main road that makes being on the balcony less enjoyable. The grand lake view rooms are quiet though. The food selection and drink selection is not as wide as in Hilton's elsewhere in the world, but for the situation of the hotel I was content enough with what was on offer. Be sure to take the boat trip out to the cable car for a postcard view of the lake.
ben, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Beautiful but not the best service
Beautiful place but it was very slow for July. None of the restaurants were open. Finding English speakers was hard. There seemed to be no activities going on besides going to the pool. Ordering room service was super hard because of the non English speaking.
2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Nice view with warm staff. Had a small issue with Yiping Ge overcharging dinner bill, but was solved quickly. Overall it was a nice stay.
3-night trip
Verified Expedia guest review

6/10 Good

Luxry hotel with less staff
This a very luxry hotel with excellent views of Qiandao Lake. Clean, comfortable, but too noisy with local people. The numbers of hotel staff seems not enough to service so many guests, special in holiday. In a word, not too bad for vacations.
Verified Expedia guest review

4/10 Fair

Holiday caos
Not very nice, tool me 30 min to check in and 55 min to check out cars parked every where and the food seams old. The breakfast was like a camp no service and the service I had was bad I ask the chef for omelet and then after 10 min he still giving the food to Chinese so I felt really bad?
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel next to the lake. Great View!
Enjoyed this hotel very much. Nice view, new building, friendly staff. We took a small private jet and it cost 1800 Yen for two islands that we visited (plus tickets to those islands). It's a pity however that there was no entertaining bar, even on Christmas Eve. The rooms we stayed were located on non-smoking floor, but however, there was slightly smell of cigarettes in the corridor and found a cigarette bud in the toilet when we first checked in. Apart from that, we love this hotel and will visit it again.
Verified Expedia guest review

10/10 Exceptional

Wondeful customer service and a beautiful resort.
Verified Expedia guest review

2/10 Poor

Verified Hotels.com guest review

8/10 Very Good

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

前台服务生需要再提高。晚上10点后就不要送水果了，附送的水果刀根本切不了苹果皮，就算了吧！
酒店正对着湖面，风景非常棒！
QIJUN, 2-night family trip
Verified Hotels.com guest review

6/10 Good

BO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

XIAOXI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

当天打滴滴都打不到…不开车有点不方便
Dylan, 1-night romance trip
Verified Hotels.com guest review

4/10 Fair

Yuet Ngan, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

とても綺麗で良いホテルでした。 しかし、ホテル内のトイレが少なく、売店が無い（飲み物を買いたかった）事が不便でした。
Marbow, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

带着老人和小孩一起来，选了希尔顿到黄山尖的游艇，看到了全景，省的去挤热门的景点，其他时间都在泡酒店，小孩子在儿童乐园，老人打打乒乓球，总体来说就休闲，满意
ying, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

住宿環境優良
環境非常幽靜，很適合放空的度假行程
KAI-TSEN, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

huaqing, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

园区很漂亮
非常满意，园区很漂亮，泳池也大
Ying, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

JIAN, 2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

值得推薦
整體而言都好滿意，酒店staff very helpful ，美中不足係自助餐水凖不理想（但收費不高），以五星級酒店以言，房間收費算便宜，下次都會選擇住這裡。
HING FAN, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

糟糕的前台，亟待提升服务品质
前台的服务糟糕，两个订单各订了一间房，三点多去前台check in,结果被告知只有一间房，另外的房间需要现打扫，当问需要什么时间能拿到房卡时，前台显得很不耐烦！最后在四点四十分左右拿到房卡，我想即使一个快捷酒店在这方面都会比他们做的好吧！游泳池的接待也会有点让人觉得戒心太重，可能是地理位置好，平时去那边参观的游客太多了吧。总之，我现在知道了为什么它的评分在hotels.com上为何比千岛湖洲际低了那么多了，就是服务体验问题
Zhe, 1-night family trip
Verified Hotels.com guest review