2/10 Poor
Apr 4, 2024
The receptionist was lovely who checked us in.We were allocated Room 2016 which we found after about 15minutes. On entry to the room there was a musty smell, room very basic,thread bare towels and filthy shower. We had booked to stay 5 nights however we checked out after 1 night and found a different hotel in the area which was absolutely beautiful and top class. We work too hard for our holiday not to enjoy it.The manager Jose I spoke to on Tuesday morning had absolutely no interest in resolving the issue and insisted it was a luxury room not sure which country we should be in to consider this luxury but definitely not for me.
Anne
Anne, 5-night romance trip
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