6/10 Good
Jan 9, 2025
Wanted to love
I wanted to love this property, but things fell short of expectations.
Pros: amazing well maintained grounds. Beautiful views of the surrounding mountains, access to kayaks. Lovely live Hawaiian music in the afternoon, in the nice lobby.
Cons: Room stayed in did not look like the room booked on line, at all. Rooms wall was the parking lot, Room was not thoroughly cleaned from the last guest. Amenities which were advertised had to be signed up for, such as stand up paddle board, yoga, kayaks, where already taken before check in. Only to find out yoga wasn’t being held, and the kayaks ended up sitting out all day with no one using them at their allotted times. Very frustrating paying a resort fee. Though the staff was able to secure a time, had we known to secure ahead of time we would have. But their website says nothing about that.
Joshua
Joshua, 2-night family trip
Verified Hotels.com guest review