Even though I was late arriving, and had lost my paperwork earlier, I was still greeted with courtesy and a helpful attitude at the reception desk, which put me at ease. The room was small, but ideal for my short stay with a clean en-suite and ample shower, with hot water. I was able to relax, and sleep in a comfortable bed. The TV worked and the positions of lighting switches and sockets was good. There was a working fridge, (which I didn't use). The Kettle for Tea & Coffee was provided and worked well. I have stayed at The Dolphin Hotel several times and I got the feeling that there has been some improvements made. As a solo short stay visitor, I find The Dolphin offers a good service at a reasonable price for London, but I do advise to book well in advance.