6/10 Good
Mar 23, 2023
Disappointing service received
We did not feel particularly welcome right from the start both before and after our arrival. You have a very specific arrival window and if you don't meet it then you have to pay extra. Everything above and beyond the absolute basic costs extra at this Riad and by extra I mean significantly higher than average prices in Marrakesh. This was very disappointing as we had stayed in another Riad by the main square a week or so earlier which was run by a Moroccan family and everything was included in the price such as water, tea, snacks, and breakfast. The family also went out of their way to esure we had an amazing experience which you certainly do not get at Riad Zara. Whilst the Riad is very clean and nicely furnished, I would suggest staying at a different one if you want to receive a proper Riad experience.
George
George, 4-night trip
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