I booked Hotel Domus in Rome because we had stayed on Via Nazionale before, and it was highly rated. Unfortunately, the experience was terrible from the start. The entrance was hard to find, dimly lit, run-down, and had a foul smell. The hotel is located on the second floor, and the room was extremely basic. The bathroom was the worst—smelly, with no exhaust, broken fixtures, and the shower faucet didn’t work.
When I informed the receptionist, he confirmed the shower was broken but did nothing to address the issue. They had contacted me earlier asking for my check-in time, so they had ample time to inspect the room before my arrival at 8:30 pm, but clearly failed to do so. The receptionist, who’s the only person around, charged me for city tax, and then informed us that there were no rooms available for a family of three. He offered to have a service team fix the bathroom but spent over half an hour staring at his phone, waiting for his manager. He refused to provide his manager’s name and falsely claimed we declined an alternative room at another location.
My family refused to stay, and when I requested a refund for the city tax, he delayed it by another half hour eventually handing me cash without a receipt. By 10 pm, we had to book another hotel after this exhausting ordeal. As an experienced traveler, this was the worst check-in I’ve ever faced. I do not recommend this hotel and the glowing reviews are misleading.