We had a nice stay but were disappointed w/ the lack of consistency between the amenities listed & offered. Communication was difficult & the welcome email had confusing verbiage. Were sent a link to provide add’l security deposit & upload our ids despite Hotels.com saying not to use external links. There’s a road closed area by the entrance- would’ve been nice to know.
When cooking we realized there wasn’t hotpads. There were no dishcloths/towels, just a used sponge & watered down dish soap. The rental said hotpads were unsanitary despite us saying it’s a safety issue. We had a 1/2 roll of paper towels & 2 small toilet paper rolls.
We don’t expect rentals to include a week’s worth of products but these were in the listing so assumed they’d at least provide supplies for a few days. When contacting them, we were told the items were the “Welcome Kit.”
Beds were relatively comfortable despite not being “luxury bedding” as listed & one sheet w/ something questionable on it. Towels: 7 bath, 2 hand, 0 washcloths. Typical of futon sofas, the fold out bed was not comfortable. The property was overall quiet.
We contacted the company when the dryer was taking 3+ cycles to dry. We were asked to leave our key at the desk for maintenance. We forgot to leave a key yet maintenance still entered, leaving a note & emptied linen trap, telling us to check that between loads - insulting in my 30+ yrs of doing laundry.
Plan to bring the necessities if you plan to stay here!
