Lovely Riad. Friendly staff. We did get the downstairs room that leads onto the courtyard and were told that this was what we had booked. However, we had specifically attempted to book a different room on hotels.com and not this one as we could easily distinguish the rooms when making our booking as we had also looked at the hotel website. As our printout did not specifically state which floor we were on, we didn't argue when hotel told us we had booked the downstairs room, but would recommend you request upstairs so that you're not right in the courtyard by the entrance. We paid for the riad to collect us from hotel. Pretty pricey comparatively, but as Marrakech first-timers it was definitely worth the hassle it saved. If we returned to Marrakech again we would certainly now find our own way round. Riad is down a little quiet street and provides good respite from the bustling Medina. Did not use terrace as did not seem to have much of a view, so ate out at other local eateries in the vicinity. Very well located for exploring the medina. Overall we had a good stay, lovely interior, but probably would stay somewhere else next time as felt slightly overpriced for what we got.