Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
What's nearby
Aluxes Eco Park - 3 min walk
Palenque National Park - 2 min drive
El Panchán - 5 min drive
Palenque Archaeological Zone - 6 min drive
Misol-Ha Waterfalls - 10 min drive
Getting around
Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive
Airport shuttle (surcharge)
Restaurants
Restaurante Maya Cañada - 5 min drive
Don Mucho - 3 min drive
La Selva - 4 min drive
Monte Verde Trattoria Pizzeria Italiana - 3 min drive
Starbucks - 16 min walk
About this property
Hotel Villa Mercedes Palenque
Located just 3.8 mi (6.2 km) from the airport, Hotel Villa Mercedes Palenque offers a shuttle (available 24 hours). Guests can indulge in massages at the spa, and La Foresta serves breakfast and lunch. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center.
Languages
English, Spanish
At a glance
Hotel size
92 rooms
Arranged over 1 level
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
Pets allowed (dogs only, 1 total, up to 29 lbs per pet)*
Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room. The spa is open daily.
Dining
La Foresta - Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
English breakfast is offered for an extra charge of approximately MXN 250 for adults and MXN 150 for children
Airport shuttle service is offered for an extra charge of MXN 1500 per vehicle (one-way, maximum occupancy 4)
Children & extra beds
In-room babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of MXN 600 per pet, per night
Parking
Uncovered self parking is available for an extra charge
RV/bus/truck parking is available for an extra charge
Uncovered extended parking costs MXN 500 per day
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque
Frequently asked questions
Does Hotel Villa Mercedes Palenque offer free cancellation for a full refund?
Yes, Hotel Villa Mercedes Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Villa Mercedes Palenque?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Villa Mercedes Palenque?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 29 lbs per pet. There's a charge of MXN 600 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Villa Mercedes Palenque?
Yes. Extended parking costs MXN 500 per day. RV/bus/truck parking is available.
Is airport shuttle service offered by Hotel Villa Mercedes Palenque?
Yes, an airport shuttle is available. The charge is MXN 1500 per vehicle one-way.
What are the check-in and check-out times at Hotel Villa Mercedes Palenque?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Villa Mercedes Palenque and nearby?
Hotel Villa Mercedes Palenque has 2 outdoor pools, a spa, and a fitness center, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Villa Mercedes Palenque?
Yes, La Foresta offers garden views.
Hotel Villa Mercedes Palenque Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.4/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 20, 2024
Clean and close to the Ruins and Alexus EcoPark
Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Scott
Scott, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 16, 2024
Kasia
Kasia, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
Aug 26, 2024
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Maria
Maria, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 8, 2024
Everything
Alvaro
Alvaro, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 21, 2024
Check in was fast and friendly. The property is surrounded by the beautiful jungle.
The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac.
We had a very pleasant stay in this hotel
Veronica
Veronica, 1-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 8, 2024
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait.
Other than that we had a good stay in the hote.
Veronica
Veronica, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 10, 2024
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
joe
joe, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 25, 2024
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Dolores Y
Dolores Y, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 18, 2024
Martha Olivia
Martha Olivia, 1-night trip
Verified Hotels.com guest review
6/10 Good
Feb 9, 2024
Breakfast in a hotel like this should have been included in already high price of the hotel.
Nemer
Nemer, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 6, 2024
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Alexander
Alexander, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Nov 7, 2023
Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Verified traveler
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 8, 2023
Alvaro
Alvaro, 4-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Sep 1, 2023
Kerry
Kerry, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 14, 2023
Cecilia
Cecilia, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 27, 2023
Ivo
Ivo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 26, 2023
Maritza
Maritza, 2-night trip
Verified Expedia guest review
8/10 Very Good
Mar 22, 2023
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Michael
Michael, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Mar 1, 2023
Very beautiful and quiet
Evelyn
Evelyn, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 15, 2023
Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Philip
Philip, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 29, 2022
El lugar es hermoso. Muy limpio y el personal muy amable
Agustin
Verified Expedia guest review
10/10 Exceptional
Mar 22, 2022
Jesus
Jesus, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 20, 2022
Quite and secure
Jharumi
Jharumi, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jan 23, 2022
Oscar
Oscar, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 12, 2021
Great Hotel near Ruins
Beautiful grounds, very nice room, great restaurant, and only about 7 minutes from the ruins. Plus it is pet-friendly. And, very affordable.