Good hotel with very approachable staff let down by tired bedrooms, particularly the bathrooms. Very friendly, helpfull staff, a real credit to the hotel. Good lobby and breakfast room with very good array of choices a real plus. My room, which was on the 4th floor was not so good. In particular the bathroom which was in desperate need of a refurb. It was cold, had black mould at the back of the basin and the floor tiles had different shades of grouting revealing it was old and tired. There were numerous things about the bedroom that became annoying as i stayed but worst of all was the coffee machine. Yes nespresso type machine, lovely coffee, when it works, 2 broke down on me during my 5 night stay. But the hotel also supplied tea bags with the plan that if you wanted a cup of tea you used the nespresso machine to produce the hot water and then place your teabag in the cup. This just produced a ghastly coffee flavoured tea which was undrinkable ( the suggestion from one member of staff was to take your cup and teabag to the bar and they would fill it with hot water! Well-meaning but the idea of going from the 4th floor to achieve this at 6.00 in the morning when i had just woken and was in my p.j.s was really not practical (nor a sight any others would want to see) and the bar wasn't even open at that time! Why not just supply a kettle?