This was a big weekend at the hotel - totally sold out - and the front desk handled it really well! Also - I thought that I left my Kindle in my room and called twice. Both times the person who answered my call sincerely tried to help me - one sent housekeeping to check the room and another called housekeeping to confirm they hadn't found later. In the end I found my Kindle at the bottom of my suitcase but I still super appreciated the support from the hotel!!!! The hotel displayed excellent customer service. Thank you!
Ann
Ann,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月8日
I like staying in this hotel location because I always get greeted so good by the people that are checking me in Mr. Haven Davis, Milton A. & Madison. These people are always there to help as well as the people that are cleaning the rooms, they're always there to assist you as well.
Adrian
Adrian,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Adrian
Adrian,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月4日
sergio
sergio,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Julie
Julie,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月14日
Lindy
Lindy,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月4日
Jean
Jean,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月26日
Not as pet friendly any more
Aloft Plano is a decent value for the price. Saying that, they used to be pet friendly for free but now they have a $40 surcharge for pets. This was not advertised or expected so I am disappointed in that. This was a big reason we stayed at the Aloft historically but will likely look to see if other hotels in the area are more pet friendly without a big surcharge in the future.
Colin
Colin,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月24日
Charles
Charles,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月8日
Kimberly
Kimberly,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年8月8日
The staff was 5 stars and all were friendly and helpful. I was here for work and stayed at this hotel due to the close proximity to where I was going to be working for a few days. The lobby and common areas were all very nice. Once I got to my room, it smelled moldy. I went right back downstairs and requested a new room. The employee was really kind and helpful and put me on another floor. I was disappointed when that room also smelled moldy. I could see that there was mold in the shower and it looked there there were spots on the ceiling that had been cleaned in the bedroom area. There was no way to crack the windows to allow fresh air in. I will be traveling to the area for business once a quarter and given the moldy smell, I will be choosing to stay at a different hotel on my next visit.
Alana
Alana,3 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月3日
Adrian
Adrian,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月1日
The hotel is surrounded by fields, but there are some long horn cattle just up the road. I like that they replaced the iron and ironing board with a steamer, but the steamer was not very good and didn't do a great job. Hotel was nice and clean and all the staff I interacted with were very friendly. he free shuttle (within 5 miles) is a nice bonus. There is NOTHING within a reasonable walking distance for anything (food/shopping/etc.)
Christopher Wayne
Christopher Wayne,3 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月30日
Elaine S
Elaine S,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年7月22日
Cristina
Cristina,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月22日
JOSE VON MIGUEL
JOSE VON MIGUEL,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月18日
.
Samuel
Samuel,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月15日
Hotel staff was very friendly
Shirelle
Shirelle,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月15日
Me encantó todo, súper tranquilo.
Lilliam
Lilliam,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月13日
10/10 will book again and again
Clean and well maintained room. No odd or foul odors or stains. No sign of bugs. Linens and towels smell and look fresh, they are free of stains and none show any signs of wear/tear. Front desk, hotel dining and rec area are clean and well maintained. Staff is always friendly and available. Hotel staff stay consistent with their people as the multiple time I have stayed over a long period of time I see the same people working. It gives it a safe feel and it feels like they are all genuinely kind and happy. Staff is 10/10 every single person here is fabulous.
Surrounding area consistent of M-f offices and a small ranch with beautiful Texas long horns, and DART station. Hotel is pet friendly with a VERY REASONABLE pet fee. When walking your dog you can walk by the ranch and see the beautiful long horn bulls as long as you keep a safe and respectful distance. On a major road but you wouldn't be able to tell from inside your room. All rooms are very quiet. Air conditioning unit is top notch and turns your room into an ice box just in time for Texas summer.. multiple stays so far and I'll continue to book this location without considering any other options unless prices become unaffordable. Currently well priced and just the top of my budget. Well enough amenities to make me pay.
Ver
Ver,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年7月13日
Not bad buy Expected more ,
Average stay , nothing spectacular
Asked for a tooth brush and they couldn't get it in my entire stay.
Staff was courteous
No proper cafe as well.