The location is not as idyllic as the pictures would have you believe. Residential homes border the property and noise from them echoes across Nita Lake and onto guest balconies, from 7AM delivery trucks to motorbikes revving down the street & heavy construction work.
The rooms were spacious but in need of TLC. Balcony railings were peeling badly, resulting in paint flakes stuck to arms and clothing. Bathroom floor was stone and had several large stains around the toilet. Old refrigerator went haywire at one point almost freezing my insulin. There were random wires exposed on a shelf in the living room.
We had dinner from the Cure Lounge & Patio on 5 occasions and experienced issues with EVERY meal: serving meat to a vegetarian, a badly undercooked beef burger, missing dish items, double tipping, taking completely the wrong order, or a ridiculously rude server.
The Fix Café was amazing – great coffee and broad range of food and drink options.
My wife and daughter tell me the Spa was divine – experienced, communicative and professional clinicians.
The complimentary shuttle service into Whistler was good and both drivers we encountered were friendly & helpful.
Despite being courteous and helpful, reception staff never asked if we had a good or enjoyable stay.
We had carefully chosen Nita Lake Lodge for our once in a lifetime family adventure based on their impressive depiction. Considering the room rates at the hotel, we feel let down and expected a better experience.