All staff I encountered was friendly. Property looked very nice and is gated. The office is only open 8 to 5, we got there about five minutes before closing to check in. Because of this, we were unable to talk to anybody about getting a new room. The one that we got, smelled very strongly of urine, had a very large, dead cockroach in the middle of the floor, and an uneven unstable floor with Lifting and loose tiles. We live about 45 minutes from the property, but chose to get a room for the night because of a concert. I was fully ready to leave as soon as the sun rose because I did not sleep all night, because of the urine smell. However, the dropbox that was supposed to be there for early check out was not there, so we were forced to wait until 8 when the office opened. The lady checking me out did not even ask how my stay was, which triggered me so I let her know how it was. The grounds are very well kept, and they also have RV spots. The location is very convenient, though very close to the train tracks. So it may be a good option if you are looking to camp. But I would not rent a villa here again.