Hotel ROC Illetas & SPA

4.0 star property
Beachfront hotel with spa, near Ses Illetas Beach

Choose dates to view prices

Photo gallery for Hotel ROC Illetas & SPA

Relax by the infinity pool overlooking the ocean, surrounded by lush greenery and pine trees.
Stroll along the paved walkway to a serene seating area surrounded by lush greenery and a majestic palm tree.
Enjoy a wide selection of dishes at our buffet, featuring a variety of food items and fresh plates.
Enjoy stunning views of the surrounding landscape from our coastal hotel's scenic location.
Enjoy a meal with a view of the sea from this dining area, featuring a tiled floor and comfortable seating.
Experience the epitome of beachside relaxation at Hotel ROC Illetas & SPA, where turquoise waves meet pristine white sand. Enjoy a refreshing cocktail at the swim-up bar or indulge in rejuvenating treatments like massages and reflexology. The hotel's oceanfront restaurant offers stunning views while you dine on delicious meals.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free beach shuttle
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Television
  • Garden
The current price is NT$7,044
NT$7,979 total
includes taxes & fees
Aug 24 - Aug 25

Room options

Available filters for rooms
Showing 22 of 22 rooms

Superior Double Room, Balcony, Annex Building (2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Double Room, Balcony, Annex Building (1 Adult + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Suite, 2 Bedrooms, Sea View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Superior Double Room, Balcony, Annex Building

8.6 out of 10
Excellent
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Memory foam bed
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Suite, 2 Bedrooms, Sea View (2 Adults + 3 Children)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Sea View

8.6 out of 10
Excellent
(20 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Sea View (3 Adults + 2 Children)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Sea View (4 Adults + 1 Child)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
2 bedrooms
Bathrobes
  • 75 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

Double Room, Balcony, Partial Sea View

8.2 out of 10
Very good
(14 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Suite, 1 Bedroom, Sea View (2 Adults + 2 Children)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Down duvet
Separate bedroom
Hair dryer
  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 23 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 23 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Double Room, Sea View, Oceanfront (Balcony)

8.4 out of 10
Very good
(23 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 23 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Premium Double Room, Sea View (1 Adult + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

Double Room, Partial Sea View (2 Adults + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

Double Room, Partial Sea View (1 Adult + 1 Child)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

Premium Double Room, Sea View

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Down duvet
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Paseo Illetas 62, Illetas, Calvia, Mallorca, 7181

What's nearby

  • Illetas Beach - 2 min walk - 0.2 km
  • Cala Mayor Beach - 3 min drive - 2.2 km
  • Puerto Portals Marina - 5 min drive - 3.9 km
  • Porto Pi Centro Comercial - 5 min drive - 3.6 km
  • Port of Palma de Mallorca - 6 min drive - 4.2 km

Getting around

  • Palma de Mallorca Airport (PMI) - 26 min drive
  • Marratxi Pont d Inca Station - 13 min drive
  • Marratxi Poligon Station - 15 min drive
  • Marratxi Station - 16 min drive
  • Free beach shuttle

Restaurants

  • ‪Balneario Illetas - ‬5 min walk
  • ‪Purobeach Illetas - ‬1 min walk
  • ‪Cala Nova - ‬4 min drive
  • ‪Roxy's Beach Bar - ‬5 min drive
  • ‪Corazón Helado - ‬9 min walk

About this property

Hotel ROC Illetas & SPA

At Hotel ROC Illetas & SPA, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 10-minute walk of Illetas Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in sports massages, Ayurvedic treatments, and reflexology. Dress code formal en MP is open for breakfast and dinner and offers ocean views. Other highlights include 2 bars/lounges, a free kid's club, and a poolside bar. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, French, German, Russian, Spanish

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
    • The listed optional equipment fee is a deposit for pool towels and is charged per towel. The deposit is refunded at check-out when pool towels are returned. Pool towels are changed once per week at no charge, and additional changes are available for EUR 1 per change.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (1 year old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 15 per day)
    • Onsite parking limited
    • Onsite garage
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground

What to do

  • On the beach
  • Free beach shuttle
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Jet skiing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free beach shuttle
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Communal living room
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Well-lit path to entrance
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include sports massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology.

Dining

Dress code formal en MP - Overlooking the ocean and garden, this restaurant serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is an equipment fee of EUR 10 per stay

Renovations and closures

This property is closed from November 9 2025 to March 11 2026 (dates subject to change).

Children & extra beds

  • Cribs/infant beds are available for EUR 6.0 per night

Parking

  • Self parking costs EUR 15 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
This property uses solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, Diners Club, Eurocard
Mobile payment options include: Google Pay and Apple Pay.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Roc Illetas
Hotel Roc Illetas Playa
Hotel Roc Playa
Hotel Roc Playa Illetas
Illetas Playa
Playa Illetas
Roc Illetas Playa
Roc Illetas
Hotel Roc
Hotel Roc Illetas
Hotel ROC Illetas SPA
Hotel ROC Illetas & SPA Hotel
Hotel ROC Illetas & SPA Calvia
Hotel ROC Illetas & SPA Hotel Calvia

Frequently asked questions

Is Hotel ROC Illetas & SPA currently open?

This property is closed from November 9 2025 to March 11 2026 (dates subject to change).

Does Hotel ROC Illetas & SPA offer free cancellation for a full refund?

Yes, Hotel ROC Illetas & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel ROC Illetas & SPA?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel ROC Illetas & SPA?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel ROC Illetas & SPA?

Yes. Self parking costs EUR 15 per day. Parking spots may be limited.

What are the check-in and check-out times at Hotel ROC Illetas & SPA?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Hotel ROC Illetas & SPA?

No, this hotel doesn't have a casino, but Mallorca Casino (6-min drive) is nearby.

What is there to do at Hotel ROC Illetas & SPA and nearby?

Have fun with activities like hiking, jet skiing, and mountain biking, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel ROC Illetas & SPA also has 2 bars, an outdoor pool, and a sauna, as well as a fitness center and a garden.

Are there restaurants at or near Hotel ROC Illetas & SPA?

Yes, dress code formal en MP offers garden views.

Does Hotel ROC Illetas & SPA have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hotel ROC Illetas & SPA like?

Hotel ROC Illetas & SPA is in Illetas, a short 5-minute walk from Illetas Beach and 7 minutes' walk from Cala Comptesa.

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Hotel ROC Illetas & SPA Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Service staff
Room
View
Location
Food
Breakfast
Restaurant
Beach
Sea
Bed

What guests liked

  • Breakfast was a highlight with many options, good quality, and beautiful views. (20 reviews)
  • The property is located near a beautiful beach with turquoise water and tropical fish. (9 reviews)
  • The property's pool area was a highlight, with both outdoor and indoor pools available, and the outdoor pool was a fun spot for kids to jump in. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

We all enjoyed our stay here. We were in awe of the room and the view. Loved being able to jump into the ocean right from the hotel. The staff was incredibly friendly and very helpful. 10/10 stay, would come again.
Ashley, 5-night trip

10/10 Excellent

Beautiful waterfront hotel. Staff was friendly and the hotel was clean. Really good price for what you get at this hotel. Would stay again
Jordan, 3-night trip

10/10 Excellent

Lovely relax vibe to the hotel
Amelia Grace, 7-night trip

8/10 Good

It was quiet and safe
Ciscelyn Nadeene, 3-night trip

8/10 Good

Beautiful views! Hotel a little dated but clean Our room was VERY spacious, as well as the balcony
Claudia Dias, 3-night trip

10/10 Excellent

Not a lot of food options. Transportation is hard unless you’re renting a car. Other than that, great stay.
Marcia, 3-night trip

8/10 Good

Beautiful location, nice staff, AC needs to be improved. Overall satisfactory stay
Gilberto, 3-night trip

10/10 Excellent

Stayed here for 5 days with my partner. For the both of us, it was amazing. Buffet had a huge variety. The room/hotel was clean. The view was amazing. The swimming pool area was also fantastic! A very beautiful beach is nearby. The cleaning lady was also the sweetest.
Alsenida, 5-night trip

6/10 Okay

Fabulous, safe spot. Lovely little coves and beaches, plus mini-markets, restaurants etc. Staff seemed dissatisfied, bar reception. Breakfast staff absolutely appalling to the point of shouting at guests for removing dirty plates that should have been cleared to sit down. Food was chaotic and cooked often cold, but all else, great. Suspect there is an under-staffing issue there
Katherine, 4-night trip

6/10 Okay

Pictures are extremely deceiving, very outdated, room 2.5 star at best. The price you pay is solely for the view of the BonSol hotel & lower deck area. No parking providing and no staff aside from front desk.
Kelsey, 1-night trip

10/10 Excellent

5 Star
Arturo Rodriguez, 4-night trip

8/10 Good

Great location and sea views. Lovely staff and service and good quality food.
Michelle, 7-night trip

10/10 Excellent

I loved the access to the sea and the views from my balcony.
Keanu Alan, 5-night trip

10/10 Excellent

Both the hotel and staff were phenomenal. The hotel was perfectly located, the room was insane, and the food was great. Special shout out to ma boy Josu who came in clutch when I needed him. The next time I return to Mallorca I definitely will be staying Roc Illetas again
kevin, 4-night trip

4/10 Poor

It's feel like motel not hotel for $400 night
Haim, 3-night trip

8/10 Good

Stayed here for a few nights in between European cities, which was nice to sit and enjoy the beach. Bus was super convenient into Palma, right outside the hotel. Breakfast buffet had decent selection and was nice to not have to go offsite for this meal. Pool area was nice and family friendly. Although they say reserving chairs is prohibited, people had their towels out bright and early reserving chairs. It is nearly impossible to get chairs by the pool/beach so be prepared. Service was very slow at the restaurants onsite, and staff at the pool bar wasn't very inviting. Rooms definitely need to be updated but did the job.
Jessica, 3-night trip

8/10 Good

Very pretty views, very expensive! Good breakfast!
Melissa, 4-night trip

10/10 Excellent

Excellent hotel. The room,the view and the food were amazing. The same with the staff so friendly. I will give 10 score to this hotel.
Allison, 5-night trip

8/10 Good

Lovely Hotel with some minor issues and great staff.
Anja, 2-night trip

8/10 Good

This hotel itself is beautiful. The ocean is beautiful and nice to swim in. The staff was friendly, however, it seemed as though they were understaffed. When we arrived no one helped us with our bags, which we were expecting for the price that we paid, that the staff would be a little more helpful. They didn't really explain the hotel or show us around either, which we hoped they would at least direct us to our room.
SEREN, 3-night trip

10/10 Excellent

The hotel was awesome, the staff was friendly, location was great, and the breakfast and dinner buffets were great. Petra at the spa and wellness center was the absolute best! I would highly recommend scheduling a massage with her, she has a wide variety of services she offers, as well as an awesome sauna and steam room lounge.
Sergio, 4-night trip

8/10 Good

Staff and property all good, an admin issue on checking that was an Expedia fault, quickly rectified by the hotel staff resulting in a room upgrade.
Neil, 3-night trip

10/10 Excellent

This hotel is exactly what appears online which is refreshing. We were in awe when we first walked out and it took us a moment to simply take in the beauty. The hotel was a bit tricky to get used to due to the many floors but once I figured it out, it was easy to navigate. A tip would be to make notes so you can recall that the 4th floor is the lobby, and the 3rd floor is the restaurant / bar, etc. I wish more of the bars stayed open later. You can always find a drink but after 5 or 6 pm, you’ll have to make the walk to get a drink each round. That was a bit annoying but I was willing to deal with it for all that we got.
John, 3-night trip

10/10 Excellent

Overall really nice. We stayed for 3 days in March and the amenities are well kept, the room service is cheap (and not bad), saw dolphins in the morning outside our window. Only complaint is the amount of food outside of the rooms because of the good room service.
nathan, 2-night trip

10/10 Excellent

I enjoyed the ocean view, the cleanliness of the room, the breakfast and dinner buffets the most. My mattress was a bit uncomfortable and sank in the middle so that’s my only critique. Overall a great visit!
Erin, 5-night trip