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Sofitel Hangzhou Westlake

5.0 star property
Luxury hotel with indoor pool, connected to a shopping center, near West Lake

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Photo gallery for Sofitel Hangzhou Westlake

Terrace/patio
Exterior
City view
Pub
Sports facility
Sofitel Hangzhou Westlake, nestled near Broken Bridge and Wulin Square, offers a tranquil retreat with a coffee shop, dry cleaning services and 3 on-site restaurants. Unwind in the sauna or steam room or work out at the 24-hour gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Pool
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Airport shuttle

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Terrace
  • Daily housekeeping
The current price is NT$3,243
NT$3,782 total
includes taxes & fees
Mar 10 - Mar 11

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Luxury King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury King Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior King Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Prestige)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Business Lounge Access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury City View King Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Business Lounge Access, City View

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Business Lounge Access, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior City View King Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

What's nearby

  • West Lake - 5 min walk
  • Broken Bridge - 3 min drive
  • Wulin Square - 3 min drive
  • Hangzhou China Silk Town - 4 min drive
  • Hangzhou Tower Shopping Mall - 5 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive
  • Hangzhou Station - 9 min drive
  • South Railway Station - 17 min drive
  • East Railway Station - 21 min drive
  • Wushan Square Station - 7 min walk
  • Ding'an Road Station - 9 min walk
  • Jiangcheng Road Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪一茶一坐 - ‬4 min walk
  • ‪板田料理 - ‬3 min walk
  • ‪两岸咖啡厅 - ‬1 min walk
  • ‪欢乐时光酒吧 - ‬2 min walk
  • ‪涌金饭店 - ‬2 min walk

About this property

Sofitel Hangzhou Westlake

Sofitel Hangzhou Westlake offers a fantastic location, putting you just a 5-minute walk from West Lake. Guests can take a dip in the indoor pool or grab a bite to eat at Yong Jin Ge, which is one of 3 restaurants and serves lunch and dinner. This luxurious hotel also features a bar/lounge, a 24-hour fitness center, and a sauna. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Wushan Square Station is 7 minutes and Ding'an Road Station is 9 minutes.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 233 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: noon
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Bed rails
  • Lifeguard on site

What to do

  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • An indoor pool
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.
Le Bar - Onsite pub.
Club lounge - Onsite bar.
Sky Garden Roof Top Loung - Onsite rooftop bar.

Fees & policies

Refundable deposits

  • Deposit: CNY 500 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 188 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?

Yes, Sofitel Hangzhou Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Sofitel Hangzhou Westlake?

Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Sofitel Hangzhou Westlake?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sofitel Hangzhou Westlake?

Yes, there's free self parking.

Is airport shuttle service offered by Sofitel Hangzhou Westlake?

Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.

What are the check-in and check-out times at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Sofitel Hangzhou Westlake and nearby?

Have fun with nearby activities like boat tours and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a sauna.

Are there restaurants at or near Sofitel Hangzhou Westlake?

Yes, there are 3 onsite restaurants.

What's the area around Sofitel Hangzhou Westlake like?

Sofitel Hangzhou Westlake is located on the Strip in Shangcheng, a short 7-minute walk from Wushan Square Station and 5 minutes' walk from West Lake.

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Sofitel Hangzhou Westlake Reviews

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The staff were very helpful and accommodating. Highly recommended!
Gregory, 3-night trip

10/10 Exceptional

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Susan, 2-night trip

8/10 Very good

Room service is good
qin ya, 3-night trip

10/10 Exceptional

Convent location a block from West Lake, clean comfortable facility, would stay here again.
Gail, 2-night trip

8/10 Very good

Excellent location
Great location next to the lake
amitabh, 1-night trip

10/10 Exceptional

Next to the Westlake, very easy to access. Central location
Minchuan, 2-night trip

6/10 Good

The Bathrooms need to be updated
Matt, 2-night trip

10/10 Exceptional

Quick Overnight in Hangzhou
Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
1-night trip

8/10 Very good

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.
Hui Cheng, 3-night trip

10/10 Exceptional

Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Jun Yi, 2-night trip

4/10 Fair

Nothing like the photos on the website
Apart from the excellent location, the hotel is poor in terms of its condition. It’s old and dated. Cleaning is inconsistent. There are some serious health and safety issues which we had to point out to the staff to fix them. The staff, however, are very nice and friendly.
3-night trip

10/10 Exceptional

Good Hotel
convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Leung Kai, 3-night trip

6/10 Good

Very inconvenient to cross to place of interest. Especially to elderly
WEIRAN, 1-night trip

10/10 Exceptional

The staff were more than accommodating. They helped make my stay enjoyable.
Bruce, 2-night trip

10/10 Exceptional

Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service.
Peck Sze Jacqueline, 3-night trip

10/10 Exceptional

Near West lake
Hu, 1-night trip

10/10 Exceptional

Good choice
Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service.
5-night trip

10/10 Exceptional

The room is one of the best we have stayed, the other greatest experience are the staffs we met, especially the gentlement Liu (小刘) from the conciege, he is
Shun, 1-night trip

10/10 Exceptional

This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back
Kentaro, 3-night trip

10/10 Exceptional

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

2/10 Poor

Room review, facilities
- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.
CHEE YEN, 3-night trip

10/10 Exceptional

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Wei, 3-night trip

6/10 Good

area for improvement for staff at dining room making noises while pulling the chairs during clearing
YL, 4-night trip

4/10 Fair

Is this really a Sofitel hotel?
When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management
JEAN, 1-night trip

6/10 Good

Unhappy Experience
The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.
Kim Hua, 4-night trip