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Novotel Hamburg City Alster

4.0 star property
Hotel with spa, near Hamburg Cruise Center

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Photo gallery for Novotel Hamburg City Alster

In-room safe, desk, laptop workspace, blackout drapes
Reception
Sports facility
Exterior
Standard Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes
In Hamburg-Nord, Novotel Hamburg City Alster offers a serene retreat with lush gardens and relaxing spa treatments at Wellnessbereich. Stay connected with in-room WiFi, energize at the gym, or catch up on work in the 24-hour business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Pet friendly
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 24-hour business center
  • Business center
  • 7 meeting rooms

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is NT$3,293
NT$3,524 total
includes taxes & fees
Mar 9 - Mar 10

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Rainfall showerhead
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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  • Parking available
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8.8 out of 10, Excellent, (790)
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includes taxes & fees
Feb 23 - Feb 24
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About the neighborhood

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 4 min drive
  • Miniatur Wunderland - 5 min drive
  • Elbe Philharmonic Hall - 5 min drive
  • Hamburg Cruise Center - 5 min drive
  • Reeperbahn - 7 min drive

Getting around

  • Hamburg Airport (HAM) - 29 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

When you stay at Novotel Hamburg City Alster, you'll be just a 5-minute drive from Hamburg City Hall and Miniatur Wunderland. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness center, and a sauna are other highlights at this eco-certified hotel. Fellow travelers say good things about the helpful staff. The property is just a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

Languages

English, German

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (EUR 27 per night; includes in/out privileges)
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's games
  • Toys

What to do

  • Sailing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community & sustainability
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Covered self parking costs EUR 27 per night with in/out privileges
  • Parking height restrictions apply

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?

Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel Hamburg City Alster?

Yes, cats and dogs are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Hamburg City Alster?

Yes. Self parking costs EUR 27 per night.

What are the check-in and check-out times at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at Novotel Hamburg City Alster?

No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.

What is there to do at Novotel Hamburg City Alster and nearby?

Have fun during the warmer months with activities nearby such as sailing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Novotel Hamburg City Alster also has a garden.

Are there restaurants at or near Novotel Hamburg City Alster?

Yes, there's an onsite restaurant.

What's the area around Novotel Hamburg City Alster like?

Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

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Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff are friendly, room is comfortable, food nice.
Natalija, 4-night trip

8/10 Very good

I really enjoyed staying the Hotel.
Shue, 1-night trip

10/10 Exceptional

Nice hotel for business stays
Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Ron, 1-night trip

10/10 Exceptional

Top stay in Hamburg
Very nice hotel with a small childen’s play area, nice staff, cosy bar, and a nice restaurant with children’s menu. Plus u-bahn right outside the lobby. Can really recommend a stay there.
Anne Wärme, 4-night trip

8/10 Very good

It is close to the tube station for visiting different sights & covenient for walks.
Sharmila, 4-night trip

10/10 Exceptional

I would recommend
Moshe, 2-night trip

10/10 Exceptional

We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Sarah, 3-night trip

10/10 Exceptional

Modern and clean with excellent transport links directly in front of hotel.
Stuart, 3-night trip

10/10 Exceptional

The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Qunfan, 3-night trip

2/10 Poor

Disappointing Stay at Novotel Hotel
recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
suresh, 3-night trip

10/10 Exceptional

Exceeded my expectations.
I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
David, 2-night trip

8/10 Very good

I didn’t like the maids just walking in on me
Cheryl, 3-night trip

6/10 Good

Short Break
Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
2-night trip

6/10 Good

The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Xiaomei, 2-night trip

10/10 Exceptional

Veru Good place, but the parkering is too expensiv for each day
Van, 3-night trip

6/10 Good

Not a preferred choice
Not a good business hotel as the WiFi is lousy and the rooms without desk as workspace. But the staff was friendly and helpful.
Kim, 3-night trip

8/10 Very good

Middel
Middel standard. Senge, dyner og pude under standard. Morgenmad ok
Jesper, 3-night trip

8/10 Very good

Full house and still good
A somewhat confusing stay. I understand they were very busy the weekend I stayed, but still housekeeping should work. Second day I was out all morning and came back for an afternoon nap, and first the tea/coffee person came by to make refills and about 40min later housekeeping. The day of leaving checkout is at noon and they came by not less than three times between breakfast and my leaving. Apart from that a very nice stay. They organized breakfast really good with all the people there.
3-night trip

6/10 Good

Sezel, 1-night trip

8/10 Very good

Johanne, 2-night trip

10/10 Exceptional

2-night trip

8/10 Very good

Mogens Bakholdt, 1-night trip

10/10 Exceptional

Fint
Fint værelse. Vi ver 3 personer på værelse med dobbeltseng og sovesofa. Ok plads. Super tæt på U-bahn. Lækker morgenmad.
Henriette, 3-night trip

10/10 Exceptional

Nawid, 1-night trip

10/10 Exceptional

Ömer, 1-night trip