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Krystal Beach Acapulco

3.0 star property
Beachfront resort with outdoor pool, near Papagayo Beach

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Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Outdoor wedding area
2 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property
Lobby
Spend your days soaking up the sun at Krystal Beach Acapulco, a family-friendly resort nestled in Costera Acapulco near Papagayo Beach. Enjoy beachfront bliss with sun loungers, indulge in spa services like manicures and pedicures, or take a refreshing dip in the outdoor pool with waterslide.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Connecting rooms available
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Self parking
  • Children's pool
  • Hot tub
  • Waterslide

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is NT$2,453
NT$2,943 total
includes taxes & fees
Sep 1 - Sep 2

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.4 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Standard Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

8.0 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Ocean view
  • Sleeps 4

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Mountain view
  • Sleeps 4

View all photos for Room Standard with Ocean View

Relax in a stylish room with a large bed, TV, and comfortable seating area.

Room Standard with Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2

View all photos for Room Standard with Mountain View

Relax in this inviting room with a large bed, desk, and TV, plus a balcony with city views.

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Mountain view
  • Sleeps 2

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  • Parking available
8.2 out of 10, Very Good, 1,389 reviews
The price is NT$3,130
NT$3,756 total
includes taxes & fees
Aug 10 - Aug 11
Hotel Emporio Acapulco
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About the neighborhood

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 1 min walk - 0.0 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km
  • La Quebrada Cliffs - 4 min drive - 4.5 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

At Krystal Beach Acapulco, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be within a 10-minute walk of Papagayo Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in mani/pedis. Aquamarina, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a hot tub, and a children's pool.

All inclusive

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 400 units
    • Arranged over 19 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (MXN 250 per day)

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • An outdoor pool
  • Hot tub
  • Waterslide
  • Banquet hall

Accessibility

  • Elevator
ROOM

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Dining

Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Palapa - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Lobby Bar - This bar serves light fare only.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 400 per person

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Parking

  • Self parking costs MXN 250 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco
HELP_OUTLINE

Frequently asked questions

Does Krystal Beach Acapulco offer free cancellation for a full refund?

Yes, Krystal Beach Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Beach Acapulco?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Beach Acapulco?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Beach Acapulco?

Yes. Self parking costs MXN 250 per day.

What are the check-in and check-out times at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM. Check-out time is noon.

What is there to do at Krystal Beach Acapulco and nearby?

Have fun with activities like cycling, hiking, and sailing, and practice your swing at the nearby golf course. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Krystal Beach Acapulco also has a waterslide.

Are there restaurants at or near Krystal Beach Acapulco?

Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and ocean views.

Does Krystal Beach Acapulco have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Krystal Beach Acapulco like?

Krystal Beach Acapulco is a short 5-minute walk from Papagayo Beach and 8 minutes' walk from Condesa Beach.

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Krystal Beach Acapulco Reviews

Reviews

7.0

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Children
Location
Air conditioning
Elevator
Amenities
Food
Drinks

Reviews

10/10 Excellent

Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Janitzi, 4-night trip

10/10 Excellent

The property was great!
Martina, 3-night trip

10/10 Excellent

Acapulco is beautiful 💕❤️
Samuel, 3-night trip

10/10 Excellent

It was beautiful and easy to get around
Christian, 1-night trip

2/10 Terrible

Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Miriam, 2-night trip

10/10 Excellent

Excelente
Cesar, 2-night trip

10/10 Excellent

good
Felix, 1-night trip

8/10 Good

Excelente
Alfredo, 3-night trip

8/10 Good

.
David, 1-night trip

8/10 Good

Nice hotel, great staff, but very outdated, and the elevators take forever.
Carlos A., 6-night trip

10/10 Excellent

Good
ASHLEY, 2-night trip

10/10 Excellent

good service

everything is fine
Adolfo, 2-night trip

2/10 Terrible

Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.
Crystal, 1-night trip

4/10 Poor

lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.
FERNANDO PEREZ, 8-night trip

2/10 Terrible

The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors
Blanca, 6-night trip

6/10 Okay

The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping
michael, 7-night trip

6/10 Okay

.
Gilberto, 4-night trip

4/10 Poor

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Leonardo, 3-night trip

6/10 Okay

We stayed trapes in the elevator very bad condition in the building So much noise I the room from the street don’t have a god selling in the windows The bufet was so poor
ALEJANDRO, 3-night trip

8/10 Good

Ok
Andres Vicente, 2-night trip

10/10 Excellent

Ok

8/10 Good

I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Salomon, 2-night trip

4/10 Poor

Es el peor hotel en el que he estado. Hace muchos años que pasaron sus mejores tiempos. Le urge mantenimiento a toda la propiedad. Los 4 elevadores solo uno funcionaba bien, otro abría al subir pero no al bajar y los otros dos no servían. Las instalaciones viejas, maltratadas, anticuadas. La camarista no dejaba toallas limpias en el cuarto porque no tenían. El personal de seguridad prepotente y mal educado. Los empleados de la recepción poco empáticos con la necesidad de los clientes; no tienen ningún interés en hacer más placentera la estancia de los huéspedes. Cambiar las toallas mojadas del área de alberca una misión imposible. El internet intermitente. Los únicos que se salvan, los meseros. Súper atentos y amables. Ellos y las camas son lo único rescatable de todo el hotel. Jamás le recomendaría este hotel a alguien
Manuel, 3-night trip

6/10 Okay

El hotel no es como se muestra en sus fotografías, está a lado de dos desagües que van al mar y que no mencionan que rodean el hotel, la amabilidad del personal es deplorable sobre todo de los recepcionistas y de los guardias de seguridad, además de que los meseros super discriminadores entre los huéspedes y groseros, no volveré nunca a ese hotel.
GUADALUPE, 2-night trip

2/10 Terrible

EL PERSONAL DE LA RECEPCIÓN TERRIBLE, MALA ACTITUD, TODOS LOS DÍAS SE HIZO LA LIMPIEZA DE LA HABITACIÓN MUY TARDE. NUNCA TENÍAN TOALLAS LIMPIAS PARA LAS HABITACIONES, LAS INSTALACIONES DEL BAÑO MUY VIEJAS Y SIEMPRE PARECÍAN SUCIAS. DE LOS CINCO ELEVADORES, DOS NO SERVÍAN. LAS ESCALERAS PARA BAJAR SUPER FEAS Y DESCUIDADAS
ADRIANA JIMENEZ, 4-night trip