10/10 Exceptional
Dec 16, 2024
Great Service, Location, and Price
We got to jacksonville late, but they were ready for us. I had a knee replacement and the guy at the desk was so sweet. he got us on the first floor closest to the breakfast door. All the doors faced out to the parking lot or in to the outdoor swimming pool. We got amazing customer service from him! Our jetted tub room had the jets broken so the next day they moved us one door down to one that worked - which was awesome after such a long drive we'd had. The bed was comfortable, room was simple but totally had everything we needed - fridge, freezer, microwave, direct tv, and clean everything. Cleaning staff came by in the morning and tidied up and gave us a couple extra shampoos and conditioners since I"d forgot ours. Hotel was quiet and the blackout curtains kept it nice and dark. Breakfast was hot and really good. The lady working kept it stocked and clean. She was so sweet and friendly. Our trip was to see family for a medical issue - one of those last chance kinda trips - and it was so nice to come back and decompress after an emotional day. It was right by lots of food places, gas and a walmart plus we found out about 4 min away from other family there.
Miranda
Miranda, 2-night trip with friends
Verified Hotels.com guest review