Our stay at this hotel presented both positives and negatives. The room was definitely a highlight: spacious, stylish, and very clean, with the restaurant's breathtaking view adding to its charm.
However, the hotel's location on a steep hill was a major drawback. The lack of Uber service due to the incline meant a strenuous 10-story equivalent climb to our room, half of it without a ramp, requiring us to lug our luggage ourselves. The absence of an elevator in such a tall property was a surprising miss that should be clearly marked by Hotels.com as a warning!
Dining at the only restaurant, though scenic, was less than comfortable since it was open-air. For breakfast and dinner, we were exposed to varying weather conditions, which made our meals less enjoyable.
The staff's insistence on upselling was another downside. Despite the hotel being nearly empty, they placed us in probably the worst room they had and then demanded 1000 MXN pesos for a better one.
A significant concern was also the absence of a fire alarm in our room, which cast doubts on the hotel's overall safety measures.
In summary, while the room quality and views were impressive, the overall experience was marred by these issues. The lack of basic amenities and the staff's approach left us feeling more like targets for extra charges rather than valued guests.