Hôtel Le Donjon - Coeur de la Cité Médiévale

Property class: 4
Hotel with restaurant, near Aude Gate

Choose dates to view prices

When you stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be in a fantastic location, just a 5-minute walk from Aude Gate and School Museum. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, Narbonnaise Gate and Château Comtal are within just a 10-minute walk. Fellow travelers say great things about the helpful staff and location.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Room service
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is NT$3,701
NT$4,290 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Room

A bed with a suitcase, a handbag, and a pair of shoes on the side.

Classic Room

9.4 out of 10
Exceptional
(14 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

A bedroom with a stone wall, a bed with white bedding, a bedside table with a lamp, and a window with curtains.

Superior Double Room

8.8 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with two beds, a stone wall, a glass table, and a view of greenery outside.

Superior Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

A hotel room with a bed, a desk, two windows with curtains, and a radiator.

Superior Triple Room

9.0 out of 10
Wonderful
(26 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and two lamps.

Family Room

9.4 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

A cozy room with a bed, two armchairs, a glass coffee table, a desk, and a TV.

Junior Suite

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for DOUBLE CLASSIC

A hotel room with a large bed, two bedside tables with lamps, a pink upholstered chair, and a window with a view.

DOUBLE CLASSIC

  • Sleeps 2

View all photos for 2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

A hotel room with a large bed, two bedside tables with lamps, a chair, and a window with curtains.

2 Single Beds, Non-Smoking, Superior Room, Main House, Mini Bar

  • Sleeps 2
  • 2 Twin Beds

DOUBLE STANDARD

  • Sleeps 4

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About the neighborhood

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Basilica of St. Nazaire and St. Celse - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 17 min drive
  • Blagnac Airport (TLS) - 69 min drive
  • Castres (DCM-Mazamet) - 71 min drive
  • Couffoulens Station - 10 min drive
  • Pomas Station - 18 min drive
  • Carcassonne Station - 25 min walk

Restaurants

  • ‪Le Patio de la Cite - ‬3 min walk
  • ‪Maison du Cassoulet - ‬3 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Restaurant La Barbacane - ‬2 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

  • When you stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be in a fantastic location, just a 5-minute walk from Aude Gate and School Museum. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, Narbonnaise Gate and Château Comtal are within just a 10-minute walk. Fellow travelers say great things about the helpful staff and location.

At a glance

Hotel size

    • 43 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:30 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets allowed*
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Secured uncovered onsite valet parking (EUR 24 per night; includes in/out privileges)
    • Limited valet parking on site
    • Electric vehicle charging point on site

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Banquet hall

Room amenities

Be entertained

  • 23-inch TV

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Uncovered valet parking costs EUR 24 per night with in/out privileges

Policies

Extra-person charges may apply and vary depending on property policy.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number FR39326379401

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Does Hôtel Le Donjon - Coeur de la Cité Médiévale offer free cancellation for a full refund?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes. Valet parking costs EUR 24 per night. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:30 AM.

What is there to do at Hôtel Le Donjon - Coeur de la Cité Médiévale and nearby?

Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Hôtel Le Donjon - Coeur de la Cité Médiévale also has a garden.

Are there restaurants at or near Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, there's an onsite restaurant, Brasserie Le Donjon.

What's the area around Hôtel Le Donjon - Coeur de la Cité Médiévale like?

Hôtel Le Donjon - Coeur de la Cité Médiévale is in City of Carcassonne, a short 1-minute walk from Historic Fortified City of Carcassonne and 2 minutes' walk from Basilica of St. Nazaire and St. Celse. Travelers love the hotel's prime location.

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Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.2

Wonderful

9.2

Cleanliness

10

Location

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as good, complete, delicious, and worth purchasing. (83 reviews)
  • Parking was convenient, secure, and easily accessible with a shuttle service available. (48 reviews)
  • The hotel's shuttle service was efficient, helpful, and greatly appreciated by guests. (18 reviews)
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Popular mentions

Location
Room
Service staff
Breakfast
Bed
Parking
View
Lobby
Cities
Luggage

Reviews

Verified review

10/10 Exceptional

Friendly staff, the hotel is situated in a superb position right in the heart of Carcassone.
Verified review

10/10 Exceptional

Really well placed hotel in the centre of the castle. Nicely maintained and lovely breakfast buffet each morning.
Verified review

10/10 Exceptional

Good Hotel right in the centre. Great breakfast in the garden.
Verified review

10/10 Exceptional

Wonderful hotel , ideally located for the ancient city Very friendly and helpful staff
Verified review

10/10 Exceptional

Very friendly receptionist, perfect location small room but very clean. We have a rental car and the Hotel is inside the Medieval Wall ( no cars allows) but the driver was at the entrance waiting to take us to the Hotel, we can not remember his name but very friendly and the guy who took us back to the car also very friendly
Verified review

10/10 Exceptional

A lovely hotel with character. We had a room overlooking the medieval ramparts. We really enjoyed our breakfast in the morning.
Verified review

6/10 Good

We'll you can't check in until 4 pm which is ridiculous 🙄 the car situation get to hotel is crazy and unexplained so hard to figure out. It is close to all the action so this is good.
Verified review

10/10 Exceptional

The room was spacious and delightful. The staff were very helpful and the breakfast was excellent. It was a very quiet hotel. For an older person or for a partially sighted person, it would be helpful to have more light in the corridors which were very dark.
Verified review

6/10 Good

An amazing location but the hotel was tired and in need of renovation….
Verified review

10/10 Exceptional

Beautiful hotel with a fantastic location.
Verified review

10/10 Exceptional

The breakfast was great and it was in a space across the street from the hotel yet it had a great view of the valley with a wonderfully laid out breakfast with multiple choices
Verified review

10/10 Exceptional

Three reasons: Location, location, location
Verified review

8/10 Very good

The property was very well located and staff was helpful and kind! Check-in and check out were both very easy. Our room was rather dated and could use a deep clean, but it was generally clean overall and the view of the castle was amazing. Breakfast was good. Air conditioning worked well!
Verified review

10/10 Exceptional

We loved our stay at the Donjon! The location is very convenient to all of the sites. The staff were also very welcoming and helpful. Wish we could have stayed longer!
Beautiful view from our room!
Verified review

10/10 Exceptional

Great location.
Verified review

10/10 Exceptional

Ideal Hotel for Exploring Carcassonne. Located within the ancient walls, the hotel offers a wonderful opportunity to inhabit the medieval city, at least for a short while. Good dining venues are only a few steps away. Convenient check-in and baggage assistance. Good Breakfast.
Verified review

10/10 Exceptional

Don’t take my word for it. Just visit this incredible piece of history and stay at the great hotel.
Verified review

10/10 Exceptional

This was a fantastic hotel! So happy we booked here. The staff were all super friendly and helpful. Good communication re: parking. Such a magical location to explore.
Verified review

10/10 Exceptional

So well located within the walls of the medieval citadel. While parking was off site, the attendant drove me an my luggage to the hotel - in a tiny electric car made necessary by the very narrow streets in the citadel
Verified review

10/10 Exceptional

Staff went above and beyond! We received room upgrade due to confusion upon arrival via taxi area/parking lot--weather was super hot and mixed up and stressful arrival due to language barrier/misunderstanding. The staff was very kind and helpful. Also, after check out I had left a very important document in the safe and staff eased my anxiety --going above and beyond again and even walked me very quickly back to the parking lot to meet taxi who was waiting as I was catching a train and crazy time constraints and navigating the alleys and directions while under stress was overwhelming--again staff was AMAZING!!!Such a great stay and the pizza around the corner rec was spot on! Loved our stay!
Verified review

10/10 Exceptional

Staff were friendly and helpful. Room was very clean with fresh paint. Property had air conditioning and an elevator @
Verified review

8/10 Very good

Beautiful place, suite and excellent service
Verified review

10/10 Exceptional

Parking was easy and gave a lovely short walk to the hotel inside the castle gates. The lot felt very secure. Our room was clean, beds were very comfy, and breakfast was delicious (best baguette and lots of variety).
Verified review

10/10 Exceptional

We loved the medieval elements of the lobby and the views out of our room overlooking the garden. The staff was wonderful - kudos to Maxim our porter and the friendly young lady at the desk - both were so helpful and welcoming. Our stay was lovely and relaxing - we especially liked walking the quiet streets at night.
Verified review

10/10 Exceptional

Lovely hotel, in a perfect location in the medieval city. Staff are pleasant and helpful. Breakfast was very good, more like a brunch, with quite a few options. Be aware that you can take a cab to the welcome location and then hotel staff will drive you and your luggage to the actual hotel. I only wish my room had a better view, but I ended up spending most of my time walking around and not in the room. Will gladly stay there again. Merci beaucoup to all the staff!