Staff were extremely pleasant and willing to help.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
The hotel was very nice and clean. Staff very friendly. What I didn’t like to much was the maze I got lost many times lol
Brenda
Brenda,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Hotel was great. Loud guests were not. Had some drunk people one night.
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Mike
Mike,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月16日
Brenden
Brenden,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月15日
Diane
Diane,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
Nice Hotel
Great location. Room was clean and comfortable
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月12日
Tyler
Tyler,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月11日
Very nice, clean but older hotel
A very clean older hotel situated on main street very close to everything. It was very quiet and we enjoyed our stay. Parking is very limited but we were able to find a spot so was very convenient not have to drive and use bus tickets provided. One of hot tubs didn’t work so there was only one to use and there was no info about during booking. Restaurant didn’t look too nice so we didn’t go there.
Anna
Anna,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月7日
Huge Disapointment! Upgrade!?
I have stayed at this hotel many times with great experiences everytime I’ve been there. This time was so bad, I will not go back.
When I checked in, I was thanked for coming back as it is a regular stay for me. I was told that I was getting an “upgrade” and I would really enjoy my room and my stay. The last few times I had massive rooms with a fire place and it was beautiful so I figured this time would be really special. Boy was I wrong. The room was about as big as my bathroom (tiny). You couldn’t even fit 2 people in the bathroom at one time. The only difference in this room that maybe could consider it an upgrade is that there was a vaulted ceiling. There was two double beds in this “superior” room. It was absolutely freezing!! The door to come into the room was right beside a vent that was pumping out cold air (outside it was -5
Cel) so why ice cold ac!? Then the door to the balcony which overlooked a parking lot and another hotel which was so close you couldn’t open the blinds cause everyone could see in from the other hotel. The door leaked cold air from the outside really bad. The heating unit was about 6” from the bed so you couldn’t keep the heat on to warm up the room cause it felt like the bed was gonna catch fire. I paid almost 600$ cad for two nights. Never again! There are plenty of other nice hotels in Banff that I’m sure would love my business. Upgrade she says. Upgrade!! Shameful
Oh and the room was filthy!
Philippe
Philippe,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月5日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月1日
Great hotel and location
Very nice hotel and great location. Hotel and room was very clean. Check-in service was excellent and the customer representative was friendly and provided great information for using the bus service. Would definitely stay again and recommend this hotel.
Marlene
Marlene,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月28日
Cody
Cody,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月26日
Go somewhere else. This place is tired.
The worst lazy housekeeping I’ve ever experienced. Come in makes ONE of 3 beds, same bugs on floor in bathroom entire stay, sloppy housekeeping, basically have to ask for refill of everything. Kleenex just left empty, conditioner left empty, just pure sloppy. Twice asked for conditioner never did come. Very tired furniture. Very old crusty tiles in hot tub. New towels just thrown in. What a joke. Get a proper housekeeper who actually cares and doesn’t tarnish your brand. Would not recommend this hotel.
Phil
Phil,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月22日
Travel to Banff
When we checked in the girl in the reception did not have a friendly attitude. It was difficult to find parking so when she came out to help she looked annoyed and treated me as If I was blind and could not see. The room had little light and was smelly but it was cleaned.