2/10 Poor
Feb 7, 2025
Horrible stay; images show false advertising
My friend and I had an absolutely horrible stay here, the worst of our two weeks in Mexico by far. There were stains on our bed sheets, dead flies on shelves, no hot water, and the boiler and electrical wires were hanging out from the bathroom walls. The bathroom smelled terribly, had no air circulation (no fan or window), the tap was very rusted, and the sink was stained. Mould was growing in the corner of the bedroom.
Service was also non-existent. We had no toilet paper, towels, soap or shower products when we arrived. It appears staff also didn't know how the bedding was supposed to be arranged, as the mattress protector was on top of the bed sheets.
When we pointed things out to reception, the man was very uncommunicative and unhelpful. After lots of back and forth, he finally came with some toilet paper and shower towels - which we couldn't use anyway as the water was freezing.
This place should not be advertising on Hotels.com. It does not come anywhere near meeting basic accommodation standards, does not follow hygenic practices, and the images used to promote the hotel are not reflective at all of the terrible condition it's in.
Thankfully we only had one night here!
Stephanie
Stephanie, 1-night trip with friends
Verified Hotels.com guest review
