2/10 Poor
Dec 14, 2024
Bedroom not fitting what I booked. :-(
I booked a room with kitchenette, that i picked for this reason only. When I got there, people at the desk explain me That they don’t have such rooms ( but it’s was written kitchenette + a pic of a kitchen on the room I booked). They give me A standard room instead. I try to insist saying it’s not possible like this and that I need this kitchenette. They answered me that the problem was coming from the hotel.com website because they don’t have such bedrooms… So very deceived because the kitchenette was the most important criteria of my booking… then I moved somewhere else, but my booking was already paid. So very disappointed and deceived. Hope you can get me something for this very bad experience.
PIERRE
PIERRE, 4-night trip
Verified Hotels.com guest review