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Mercure Hotel Hamburg City

4.0 star property
Riverfront hotel with restaurant, near Miniatur Wunderland

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Photo gallery for Mercure Hotel Hamburg City

Situated by a body of water, this sleek structure offers a serene atmosphere with large windows and vibrant interior lighting.
Relax in this stylish living room with a comfortable sofa, plush armchairs, and a large window offering a view of the outdoors.
Conference room with a long table and black chairs, surrounded by large windows and a blue ceiling.
Relax and socialize in this serene outdoor space with comfortable seating and umbrellas providing shade.
Enjoy a formal dining experience with a long table set for a meal, accompanied by comfortable chairs.
In Hamburg-Mitte, Mercure Hotel Hamburg City offers a tranquil retreat with a serene garden and relaxing sauna. Take in the views on the terrace or connect to WiFi and get some work done at the business center. Enjoy meals at Bar/Bistro, from breakfast to dinner.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Sauna
  • Self parking
  • Room service
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Computer station

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is NT$3,000
NT$3,210 total
includes taxes & fees
Sep 7 - Sep 8

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 1 Double Bed

Relax in style at Dock 6 with a comfortable bed and modern decor.

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Relax in comfort with two beds, a desk, and a luggage cart, all set against a unique 'DOCK 6' backdrop.

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Relax in a stylish room with a large bed, a small table, and a chair.

Superior Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Separate bedroom
Hair dryer
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

Relax in style at Dock 6 with a comfortable bed and modern decor.

Privilege, Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

Relax in style at Dock 6 with a comfortable bed and modern decor.

Privilege, Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Sofa bed - double
Separate bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Junior Suite, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Relax in a stylish room with a large bed, seating area, and kitchenette, offering a city view.

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Queen Bed

Two beds with white linens, a desk, and a large window with sheer curtains.

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hair dryer
Private bathroom
Eco-friendly toiletries
  • City view
  • Sleeps 4
  • 1 Queen Bed

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The price is NT$3,280
NT$3,509 total
includes taxes & fees
Aug 24 - Aug 25
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About the neighborhood

Map
Amsinckstr. 53, Hamburg, HH, 20097

What's nearby

  • Hamburg Cruise Center - 20 min walk - 1.7 km
  • Miniatur Wunderland - 3 min drive - 2.3 km
  • Hamburg City Hall - 3 min drive - 2.6 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 6 min drive - 4.3 km

Getting around

  • Hamburg Airport (HAM) - 37 min drive
  • Hamburg Central Station - 16 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 17 min walk
  • HafenCity Universität Hamburg Station - 21 min walk
  • Hammerbrook S-Bahn - 8 min walk
  • Steinstrasse U-Bahn - 10 min walk
  • Steinstraße Station - 13 min walk

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪Restaurant Hobenköök - ‬13 min walk
  • ‪Jawa - ‬9 min walk
  • ‪Superbude St. Georg - ‬11 min walk
  • ‪Café Irma - ‬4 min walk

About this property

Mercure Hotel Hamburg City

At Mercure Hotel Hamburg City, you'll be just a 5-minute drive from Hamburg City Hall and Miniatur Wunderland. After relaxing in the sauna, guests can grab a bite to eat at Bar/Bistro, which serves breakfast, lunch, and dinner. This eco-certified hotel also features a bar/lounge, a snack bar/deli, and a terrace. Public transportation is just a short walk: Hammerbrook S-Bahn is 8 minutes and Steinstrasse U-Bahn is 10 minutes.

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 187 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Children aged 2 and younger eat free breakfast
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 28 per day)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Free use of nearby fitness center
  • Hiking/biking trails nearby
  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Sauna
  • Vegan dining options
  • Vegetarian dining options
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible business center
  • Handrails in stairways
  • Stairway handrail height (inches): 37
  • Stair-free path to entrance

Room amenities

Be entertained

  • 49-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Bar/Bistro - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 26 for adults and EUR 13 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Self parking costs EUR 28 per day

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

Does Mercure Hotel Hamburg City offer free cancellation for a full refund?

Yes, Mercure Hotel Hamburg City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Hotel Hamburg City?

Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mercure Hotel Hamburg City?

Yes. Self parking costs EUR 28 per day.

What are the check-in and check-out times at Mercure Hotel Hamburg City?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Mercure Hotel Hamburg City?

No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) and Casino Reeperbahn (5-min drive) are both nearby.

What is there to do at Mercure Hotel Hamburg City and nearby?

Have fun with nearby activities like hiking and sailing. Enjoy amenities like a sauna and a garden.

Are there restaurants at or near Mercure Hotel Hamburg City?

Yes, there's an onsite restaurant, Bar/Bistro.

What's the area around Mercure Hotel Hamburg City like?

Mercure Hotel Hamburg City is located by the river in Hamburg-Mitte, a short 8-minute walk from Hammerbrook S-Bahn and 15 minutes' walk from Moenckebergstrasse.

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Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clean and tidy property, friendly staff, good breakfast
Mark, 2-night trip

10/10 Excellent

nice spacious and very clean room
Michael, 2-night trip

8/10 Good

A
Andreas, 3-night trip

8/10 Good

The breakfast is close to excellent, even for us active people who demand more fuel than some simple white bread, cookies etc. The staff was friendly and communication was easily executed in english (in contrast to most of the staff at Deutsche Bahn - unbelievable!!). The only minus I can think of was the hair of a previous guest all over the place in the bathroom...
Janne Christian, 1-night trip

10/10 Excellent

The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Mark, 4-night trip

10/10 Excellent

It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

6/10 Okay

Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
John, 2-night trip

8/10 Good

Decent, but not what I expected.

8/10 Good

Die Unterkunft war sauber und ansprechend. Leider war das Zimmer für 4 Personen sehr klein. Was auch gut wäre, wenn es ein kleines Gym im Hotel geben würde. Es gibt zwar eine Sauna, aber das ist auch nicht für jeden was. Die Umgebung vom Hotel bietet leider nichts ansprechendes. Es gibt zwei Tankstellen. Alles andere wirkt wie Gewerbe. Man benötigt ein Auto oder Transportmöglichkeit. Allerdings ist man dann in 5-10 min in der Hafen-City.
Katharina, 4-night trip

10/10 Excellent

Wie immer gut
Marion, 3-night trip

4/10 Poor

Eher ein in die Jahre gekommenes Hotel und für den Preis dann leider wirklich zu teuer und zu wenig. Das der Aufzug unseren kompletten Aufenthalt (3 Tage) defekt war und nur einer für alle Gäste zu Verfügung stand war nicht gut aber okay… Der Parkplatz für Hotelgäste (28€ pro Tag) kostet weit mehr als umliegende Parkhäuser und daher leider auch absolut nicht zu empfehlen. Beim Einchecken wurden wir recht genervt von einer Dame in meiner Meinung nach unpassender Freizeitkleidung begrüßet was ich für vier Sterne und den Preis sehr schwierig finde. Die Zimmer sind mit allem was man braucht ausgestattet aber auch nicht mit mehr. Der Fön ist eine einzige Katastrophe und gehört in den Müll. Sauberkeit ok aber nicht super gut. Das Frühstück war auf jeden Fall sehr reichhaltig allerdings eher weniger für Menschen mit Unverträglichkeiten oder Veganer*innen geeignet. Kaum Ersatz Produkte keine Heißgetränk mit anderer Milch und kein glutenfreies Brot. Allem in allem okay würde es aber auf keinen Fall für den Preis empfehlen.
Matthias, 2-night trip

10/10 Excellent

Sehr gutes Hotel. Personal sehr freundlich
Spies, 3-night trip

10/10 Excellent

Markus, 3-night trip

10/10 Excellent

Bärbel, 2-night trip

8/10 Good

Die Unterkunft war schön,das Personal freundlich.das Essen war gut und reichlich. Die Dusche könnte rutschsicherer sein.
Norbert, 2-night trip

8/10 Good

Kim, 3-night trip

2/10 Terrible

Es la primera vez en mi vida que me grita un gerente en un hotel en la recepción. Nos quejamos 3 días consecutivos sobre la falta de limpieza en nuestro cuarto, al principio no tuvimos jabón para las manos, y a partir del segundo día nuestra habitación no fue limpiada. Al quejarme por segunda vez , en lugar de ser empáticos los del personal del hotel intentaron aleccionarme en mis modos de comunicar mi enojo a la situación siendo ellos agresivos y groseros gritándome a mi y a mí esposa mientras nuestras hijas veían todo. Sólo una persona accedió a tratar de resolver nuestras quejas . En general el servicio por parte del personal del lobby es DEPLORABLE y deberían de capacitarse en servicio y atención al cliente. He viajado por muchos países y me he hospedado en todo tipo de hoteles y jamás había vivido un trato así por parte del personal.
Michael, 5-night trip

6/10 Okay

Das Bett liegt am Kopf gegen unten. Sehr unangenehm zum schlafen. Bereitet schmerzen. Und das Zimmer war schrecklich laut, gerade neben dem Warenaufzug. Tag und Nacht lärm
Manuela, 4-night trip

8/10 Good

Ruhige Umgebung
Michael, 3-night trip

10/10 Excellent

Sehr gut
Adam, 2-night trip

10/10 Excellent

Sehr saubere Unterkunft. Frühstück war lecker mit großer Auswahl. Personal war sehr freundlich und hilfsbereit.
Christina, 2-night trip

10/10 Excellent

Erstmal vielen Dank für den unkomplizierten Aufenthalt. Das einchecken verlief ohne Probleme. Zu den Park-Möglichkeiten können wir nichts sagen, jedoch ist der Bahnhof nur 15 Gehminuten entfernt und an sich war alles gut erreichbar. Wir haben es vorallem gewählt, wegen der Nähe zum Harry Potter Theater. Verlasst euch da nicht aufs Navi. Das ganze ist nur über die Straße in die Nebenstraße rüber, an der Rezeption konnte man es uns gut erklären. Dies war unter 10min erreichbar. Die Zimmer sind ausreichend. Traurigerweise sollte so ein Zimmer schon in der heutigen Zeit Standard sein. Diese sind sauber, heile und die Matratzen bequem. Das Frühstück ist ausreichend und ansprechend, jedoch sollte man nicht nach 09.30h mehr hin, da man bei uns schon gegen 9.50h das Buffet am abräumen war und eigentlich es laut App bis 10.30h gehen sollte. Etwas das uns auch gestört hat, war der Renovierungslärm oder was es war, da gebohrt und gehämmert wurde ab ca. 8.30h. Mit ausschlafen war da nichts, wobei man ja auch zum Frühstück musste. Dies war durch den Lärm aber auch etwas unentspannt. Wir hätten uns beim Einchecken zumindest eine Informationen diesbezüglich gewünscht, damit man sich drauf einstellen kann. Die Gegend ist nicht die schönste, jedoch ist von dort alles schnell und gut erreichbar, dafür können die nichts. Alles im allen, war das Preis Leistungsverhältnis in Ordnung, vom Zimmer und Frühstück her, kein extremer Luxus, aber da bezahlt man halt die Zentrale Lage.
Janine, 1-night trip

10/10 Excellent

Sehr freundliche Mitarbeiter.
Nico, 1-night trip

8/10 Good

Nicole, 2-night trip

8/10 Good

Nicole, 2-night trip