The building is in a perfect location in central Venice, very clean, spacious, comfortable beds, large bathroom, and a balcony. My friend and I are traveling and enjoyed our stay in a quieter area of the city. There are free treats in the lobby along with free coffee that were pluses for us! While we loved the building and our apartment, we did find reception to be frustrating. After informing reception of our arrival between 6 and 6:30 pm, we arrived a bit later. We understood the frustration of us arriving 20 minutes later and apologized sincerely several times in response to each complaint. When we arrived we were repeatedly told we were in the wrong for not informing him or our arrival time earlier, however it was very frustrating that it was not let go after our continued apologies. It made us feel unwelcome since the issue was not dropped. He explained that he had attempted to reach out numerous times to establish a check in time, however we only received one email and phone call that we answered. We did not feel comfortable asking for recommendations, or communicating in any way for the duration of our stay.