2/10 Poor
Dec 30, 2022
They apparently overbooked themselves and didn't acknowledge our bookings made from a while ago and left us stranded in an alien city. The staff was extremely lazy and unhelpful and simply ignored our predicament. I suspect they got requests for room with offers that were higher than what we booked through Expedia and they just chose to ignore our bookings. I hope the Expedia platform atleast looks into this practice.