2/10 Poor
Dec 5, 2024
Bad check in in a freezing night
Unfortunately, I had a very bad experience. They have a limited check in period, which is understandable given the remote location of the inn. When I first booked the reservation, I sent a message saying I would arrive late and if that was ok. .They said they could arrange a late check in. On the day of the check in I called to confirm that everything would be ok for my late check in and they gave me the instructions saying that although there wouldn't be anyone at the property at the time, the room would be unlocked with the keys inside. However, when getting at the inn at around 11pm with temperatures around 0ºC (32ºF), the room was locked. Me and my wife looked for the keys everywhere for more than 30 minutes but couldn't find them. We called the only phone we had, but no answer. We messaged the property using Facebook and Instagram but didn't get any responses. We then decided to leave and go look for any other available place in a nearby town. We were extremely lucky to find a room at a motel that was closed, but had someone that picked up the phone at midnight. Otherwise we would have had to sleed inside the car with negative temperatures. At around 6am in the following morning they replied to the message in Facebook saying the staff forgot to unlock the room opened...
Verified traveler
1-night trip
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