The outside of the hotel looks pretty and as you would expect a 4 star hotel to look. The front desk staff were friendly, but slow. I booked the largest suite for my two children and I. The gentleman at the front desk commented, “I see you’ve booked one of our nicest rooms.” We recorded directions how to access our suite which was located in the Clayton building. Upon entering our room there was an odd smell and the room was very dated. When I went to use the bathroom the were short hairs all over the toilet and the bottom of bathroom door looked as if it had been sitting in water and was fanning out and curling up. The vent on the ceiling in the sitting room was covered in black dust. The sofa and chairs stained and tattered. The carpet fraying.
We were only in the room less than 20minutes and I couldn’t take it. I called the front desk to address all of the gross issues. I was told there was no other suite like that available, so I requested my money back and was told to come to the front desk to “check out” so that we did. We were assured there would be no charges on my credit card. I continued to receive text messages from the hotel for the next few days which prompted me to call the front desk to confirm they indeed checked me out and that there would be no charges…they verbally confirmed that any hold on my credit card would be released in a few days. I’m still waiting to confirm the hold is gone.
This is by no means a 4-star hotel. I would say 3-star is generous.
Jennifer
Jennifer,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月6日
Really enjoyed our stay. Hotel and room clean and comfortable with attentive and friendly staff. Restaurant and lounge great! All they need is an in house coffee shop and it would be complete!
Terry
Terry,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月5日
brian
brian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Melissa
Melissa,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月22日
mary
mary,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月17日
Overall good but a microwave would have been bette
The stay overall was good but i was surprised that there wasn't a microwave in the room since it had a refrigerator and coffee maker. We had went out and picked up food but were not planning on eating until a couple hours after we got there but there was no way to heat up our food when we were ready
James
James,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月6日
Daniel
Daniel,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月3日
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月28日
Dr. Regina A.
Dr. Regina A.,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Erin
Erin,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
Sheila
Sheila,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
.
Brenna
Brenna,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月13日
YURIY
YURIY,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月13日
Matthew J
Matthew J,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月10日
YURIY
YURIY,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年12月7日
Bradley
Bradley,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
세인루이스 프롱크낙
아이학교 근처인데다가 학교까지 무료 셔틀과 공항셔틀서비스가 가능한 호텔, 수영장도 있고, 도보로 이동 가능한 근처 쇼핑몰과 스타벅스, 맛있는 레스토랑과 큰 마트까지 있어서 좋았다.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月27日
Great customer service!
Everyone was so nice.
Rooms were clean and comfortable