our experience at the ace was horrible. we arrived to the entire check in area filled with motorcycles. unbeknownst to the regular guests, there was a huge motorcycle event going on. the pool had about a hundred extra bikers at it. absolutely nowhere to sit. we had our baby with us and people were smoking everywhere (I have videos of all the smoking but this will only allow me to upload photos). there was a pie eating contest on the microphone and it was just overall chaos.
after being disappointed with our pool experience, we went to dinner and came back to three dogs incessantly barking above us and a metal band playing at the commune pool outside of our room. the party went on with live music until 1am. I assume the people above us left their dogs in the room to go to the party. we had to call the front desk twice before anything was done about the dogs.
the next morning there were still motorcycles all over the grounds. It was impossible to get a pretty picture and just totally changed the atmosphere of the resort. this birthday trip was just a bummer. this event absolutely needed to be a buyout. It was ludicrous the hotel thought it was okay to have regular guests paying full price there. the experience was ruined by this event.
Jordan
Jordan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Love the Ace forever
The Palm Springs Ace is ALWAYS a good time. Love it here and can’t wait to return. One of my favorite vacations. You can’t go wrong.
Vanesa
Vanesa,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月1日
Dyrt, slidt, middel service
Slidt hotel, over priced, vi blev udsat for kreditkort svindel - af en ansat! - og måtte jagte dem igen og igen for at få det i orden.
Thomas
Thomas,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月27日
best room in town
absolutely love this hotel, we stay here whenever we want a cozy room with a private fire place. Great location, great amenities, can’t wait to come back again!
Justin
Justin,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Sean
Sean,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Richard
Richard,2 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月5日
何度でも
値段は高いがパームスプリングに行ったらやっぱりここになる。
真實旅客
2 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月3日
STAY AWAY scam hotel
Worst hotel I’ve ever stayed at. At $500/night for a mildew smelling room with no facilities available (yet they still charge resort fee), this plays absolutely blows.
- hot tub permanently closed
- bar permanently closed
- bikes not available because they lost the keys
- tap water tastes like chlorine, they charge for bottles water in the room ($7 for a small boxed water)
- staff complete incompetent
STAY AWAY. Motel 6 is better
Margo
Margo,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Jose
Jose,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月20日
Natsuko
Natsuko,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月16日
Greta stay! Pool was relaxing and rooms were very nice.
Riley
Riley,2 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年10月15日
Hot water did not come out in the shower room (I guess the valve has been worn out).
Plus, the toilet seat was moving (The bottom part is not fixated on the floor).
The jacuzzi in the pool was not warm enough.
Overall, the hotel room looks outdated.
SEHUN
SEHUN,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月12日
elizabeth
elizabeth,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月26日
Excellent all around! It’s our go-to whenever we’re in town. Love the vibe and atmosphere, very inclusive. Bathroom’s on the small side, not a big deal for us. Can’t wait for our next stay!
Anne
Anne,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月23日
Amanda
Amanda,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月23日
All good
Great time at the Ace Hotel. Bed was comfy, rooms and pool areas were clean and the bar was fun.
Erin
Erin,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月5日
Had no access to the pool the day we were leaving. Thanks for the heads up!
Deidre
Deidre,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月5日
とても過ごしやすい
Katsunori
Katsunori,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月30日
Missed out on the 5 stars as there was water outage on check out day. Otherwise there is some construction going on but all to create an even better zen of a resort. The main pools open until 2am which is a lovely touch for a moonlight swim. Would go back.