shower facility in room 348 was abysmal, some one came and tried to fix but was not competent in resolving issues regarding damaged components.
we where asked if we could wait until the next day leaving the property for the maintenance team, we obviously refused and requested the y offer us another room, this room was inadequate so we moved for a third time,
in the room was a kettle for tea and coffee.
no teabags ,only decaffeinated coffee, once tea and coffee was brought to the room I plugged the kettle into the socket which proceeded to go on fire!!!!!!!
we advised reception who sent maintenance up the next day, I had to request a replacement kettle power point
the roof top pool was so cold even though the temperature was 37 degrees outside, more like a deep paddling pool !!!!the concierge did not assist with our luggage and upon leaving the hotel one of our guests required the bathroom and proceed to look for the facilities in the main entrance and the concierge followed him and waited for him to return monitoring his movement by looking in the widow reflection until he returned so sad but true.
hotel on the outskirts of the old town away from any attractions .