4/10 Fair
Dec 18, 2024
Not the Embassy Suites I know!
This hotel was NOT up to the standards of other Embassy Suites I’ve stayed at between the West and the East for over 30 years. The elevator was old. There were 2 loose dogs running around and one even scared a lady at the pool when it went up to her and barked. Although there were no instructions, I learned I had to hold down the toilet handle for 10-12 seconds in order to flush the toilet and they had an issue with the locks on the doors. I can back late one night to find i couldn’t get into my room. I called the front desk and they tried to claim they told everyone at check-in that they would change the locks. The lady was rude and argued with me when I told her I was NOT told this information. I then had to walk all the way to the front desk to pick up another key.
Shaundra L
Shaundra L, 3-night family trip
Verified Hotels.com guest review